ProseReviews of prose.com

I emailed them before they shipped it out to cancel, instead they shipped it out two days letter and emailed me to say they don't refund. I refused shipment and they have their product back. This company is a scam.

My order was lost in the handoff between shipping partners. I emailed them twice with no response. Finally after a week, I demanded a refund. There was no "sorry" or offer to resend the order. They did refund me. When I went to order again, their 60% off for new customer offer did not apply. After a week I was curtly told that since I got a refund, they would not honor the offer. I don't believe any other company would be so petty.. Note: Only use Paypal when ordering from companies with subscription services. Monitor the "Automatic Payments" section on Paypal and delete the companies listed under "active". Here is how you get there: Go to Settings, Click Payments, Select Subscriptions and saved businesses.

I never received my order. Tracking doesn’t work, it just says, “something went wrong” when I click on the tracking number. It was supposed to have shipped but there’s no information about where it is. My credit card has been charged already. My order was placed 15 days ago. Update to add: tracking eventually started working, but my package was just lost in transit somewhere. Customer service did end up refunding me, and as of now, I haven’t seen any additional charges. That said, it hasn’t been ver long so I will update again if my refund is reversed or additional charges are made. I would still definitely stay clear of this company.

I wish I would have found this website and these reviews before trying this product. My card has been charged $130 after canceling my subscription and filling out a survey explaining that I canceled because I had adverse reaction to the product. I had to lock my card to avoid getting charged for product I didn't;t want and when I reached out to customer service , they gave me a load of bull that they can't help me or reimburse me because of their sustainability practices or the nature of their "custom" product. I am so displeased. I could not be more disappointed in this company. Great marketing team - worst customer service I have encountered. This is what we call a MOUSE TRAP in my group of friends.

Update--Prose did give me a full refund for the order. Agree with all previous reviews. First off, the very expensive product did nothing for my menopausal hair. Secondly, I was just informed that three months after receiving my products, I am being charged $136 for a resupply. I had already cancelled my subscription; they gave me no advance notice of the refill; and now they won’t cancel the order. I am really angry, and feel very taken advantage of. This is a bad company. I would caution anyone not to buy to their products, despite all the incentives.

I ordered this product in early June. It was sent the last day of June and returned to sender due to insufficient address (which doesn't make sense, as address was my correct address). It has been returned to sender. In the meantime, I have since moved (July 14) and need to update my address. I've reached out to Prose twice w/o any response. I will be disputing charges if I do not receive a response by 7/18/25.

I placed my original order on 6/12/2025. As of today, I still have not received my very expensive order. I reached out to their service department who investigated and stated that my order was lost somewhere between DHL and USPS. A reorder was placed. And in looking at the tracking info and shipping notification sent, it's going to the WRONG ADDRESS. In the meantime, they wanted me to review and approve the subscription (second shipment) for a product I have yet been able to try? Um.. no thanks, you couldn't even get the first and reorder of the first correct, I have no interest in keeping an ongoing relationship with this business! WOW.

Agree, I recently got what I ordered and they’re sending another shipment that I did NOT order. I will contact BBB and complain! Deceptive marketing!