ProseReviews of prose.com

The product itself is very good. But their website system will not allow snoozing your order more than 90 days. Now I get notified that they have charged me again and shipping when it was snoozed until 4 weeks from now. Customer service is non existent and the system to manage your subscription doesn't work properly. I have too much product at this point and will have to cancel it.

I ordered once from Prose and forgot to cancel my subscription and received notice of a second shipment. I accept that was on me but immediately canceled my subscription. Now they have charged me for a third shipment that I DID NOT authorize after I subitted a new debit card. Immediately they charged all 3 orders (1. Waiting for updated debit card. 2. Immediately charged from "my cart", 3. When I placed the right order). When I go to my account the subscription shows INACTIVE so I have no idea why they charge me for the 3rd shipment. I want to recoup some $$. Also, you should leave Customer service phone number to call. Lori

I ordered once from Prose and forgot to cancel my subscription and received notice of a second shipment. I accept that was on me but immediately canceled my subscription. Now they have charged me for a third shipment that I DID NOT authorize. When I go to my account the subscription shows INACTIVE so I have no idea why they charge me for the 3rd shipment. Their product is extremely expensive and I don't see any improvement in my hair.

I agreed to the subscription, but when I needed to make a change to my order the only way to contact them was a general email account - awful website that is no help at all and no direct link to their customer service on the order email nor is there any direct way to contact them or edit your order. I asked to remove an item from my subscription because it was not necessary for my hair and it didn’t work at all for me. I contacted them about this a full week before my next subscription was supposed to ship out. I was told it was too late to make any changes because my sub subscription was “being prepared right now“ so the only way that I could actually eliminate this item was to pay the full amount for it Have it shipped to me and then have to go through the process of paying for shipping to return the item to them at my cost!!

Prose shampoo is horrible. I've used it for 2 months and my hair loss became worse. It started to come out in small handfuls. The back of my hair didn't have a problem, but it does now!!!!

Prose ised to be great i am a long time subscriber. Now they have no customer service. I use to be able to text and get an immediate answer. Now only way is be email wit 3 days then get an AI response. You cannt review them on their site either. Cancelling my subscription.

Wanted to try a new hair care system for my wavey hair. Decided to try out Prose. At first I thought it would make my life simpler....NOT! My first order did take some time to arrive. Seemed that they put way too much expense & effort to provide fancy bottles/packaging that's not necessary. I had signed up for auto fulfillment...only there was nothing auto or easy about it. Had another shipment scheduled on 8/4/25...still waiting for it (IT'S 9/8/25 NOW) AND they shipped out another order in less than a month time. I cancelled my subscription and am still waiting for PROSE to find & deliver me the $165.00 in products that they charged my credit card. DO YOURSELF A FAVOR & TAKE A HARD PASS ON PROSE!

I wish I had not wasted my money on this product. It left my hair feeling oily and heavy. You can buy products at department stores or beauty supply stores that are better than this. My hair looks dull after using this product! Don’t waste your money.