ProseReviews of prose.com

I like the products, but the business is crap. No notification before charging my card & sending products early. “Order processed” notifications go out in the middle of the night on weekends. No way to speak with a real person. Takes days to get an email reply. Just don’t bother

Do not buy from them! I ordered a fragrance-free conditioner and there was tons of fragrances in it that caused me to have an allergic reaction. I contacted them and they were no help whatsoever. Also you can't leave a review on their website. So you're stuck with their product basically. And they're not cheap. Do not buy from

If I could get a way to give negative stars I would. The product itself is good. I don’t get 2nd day great hair with the hair mask, shampoo, conditioner and hair supplement. My complaint is that only after having this stuff for a week and not having a subscription, I was randomly charged $60 which overdrafted my account for another $25. I sent email and next thing I get is the product shipped. I want them to explain this and reimburse me for all bank charges and postage to return. Unfortunately when I try to reply to my original email it says undeliverable. I’m scared these people have access to my bank account and could continue to do this.

They barely deserve one star. the products are just OK. They are a predatory bait and switch subscription service. They charged me almost $500 for products I did not order. Buyer beware.

I ordered May 28th. It’s now 6-1-25 I still haven’t gotten the product I emailed them and no response. Then 2 days ago they said they were sending me more I emailed them again told them I haven’t gotten my order please don’t send me anything else, it was sent and charged. I then cancelled all orders and removed my credit card from the account. At this point after reading all the reviews I’ll be luck if they just don’t charge any more. I’ve paid over a $100 and received nothing please if I can help anyone DON’T BUY PROSE. it’s not worth the hassle

40% of the reviews I have read here are for the same issue I have. You ask them to not ship any additional product and they keep sending it. I now have 1/2 of my first shipment and they have since shipped two more shipments of product even when I pushed out when I wanted the next shipped and then another when I cancelled my subscription. The very same thing happened to my daughter when she cancelled her subscription. They do not have a phone number to call ad discuss with customer service. As a result I have filed a complaint with the BBB and I encourage others to do so. These people have to stop with their deceptive practices.

It’s a scam. Even if you only sign up for a one time purchase they charge you for more. You can’t get a hold of them, their email responses are incoherent while they pretend they don’t understand. Don’t do it!

Unfortunately the aggressive marketing got me. I tried Prose and used it for two months. I have so much regret. My hair has never gotten oilier quicker, nor been as dry and brittle. It’s broken so much I’m devastated at the results and only wish I stopped using it sooner. STAY AS FAR AWAY AS YOU CAN. Also reached out to customer service over a week ago with no response. I agree with the previous comments, I think it’s a scam.