ProseReviews of prose.com

I asked multiple times to have my subscriptions put on hold. I am always told that they have been put on hold and that when I am ready for more I can do it manually. Yet AGAIN I just got an e-mail for another order. This company also doesn't send you an e-mail to let you know an order will be placed within X amount of days to give you time to decide if you're ready or not. You just get an e-mail saying the purchase was made. And then it's IMPOSSIBLE to get it cancelled. I feel this is on purpose because the company ALSO doesn't allow cancellations even when you IMMEDIATELY cancel an order. Like within one minute of the purchase going through. They just won't, no matter what. Yet you can "return it after it's been delivered". Which also isn't true. You have to jump through so many hoops no matter what. (I'm only giving this two stars because the shampoo and conditioner are actually pretty good if you get your formula right. I've had to try a few to perfect it).

Not sure what's happening internally at Prose, but orders just stopped arriving. They bill me, they send a shipping notice, but nothing ever comes. A $180 has been on its way from New Jersey to New York for 4 weeks and they just won't do anything about. I contacted "dhl" (the shady shipping co they use) so they'd hopefully track it down somewhere & they told me it'll get here when it gets here IF it gets here. Sorry Prose, $180 is too much to spend on "IF it gets here".

I ordered a set of hair care products as well as enrolled in a subscription and their website said that I have 30 days within the delivery date to return the products for full refund and when I called to return the products they told me to keep them because they were customized to my specifications. They ended up charging me and not keeping with their return policy. The products themselves make my hair fall out a lot as well as make my hair feel very greasy. I do not recommend this at all. These people do not know what they are doing as far as making a quality product and are forcing products on their customers.

I tested the product and it was very mediocre for all the advertising. I tried to cancel a different order later on down the line immediately after it was purchased and it is ZERO CANCELATIONS AND REFUNDS. It's kind of crazy that you cant cancel an order that you just paid when you you can do it literally anywhere else. Money grabber of a company for sure. Note to self for the future: USE A PREPAID VISA CARD! Very annoyed with this brand!

Their hair products are very average - you can buy better from any hair stylist. Prose auto-renews you 4 weeks later with no warning, and refuses to refund even if the request comes in hours after they process the order. It's a big SCAM don't be fooled - save your time and money. These types of slimy practices are only done by companies whose products are not good enough to keep your business. Save your money and the hassle!

I would have rated them three stars based on their product, but they renewed the order without asking me first and they won't answer emails of me begging them to stop. Terrible... no, non-existamt, customer service!

I wish I looked at this before I ordered anything from them. basically I bought a set of hair care from them, during which I activated a subscription. well after I placed the order I “snoozed” my subscription which I (wrongfully) assumed meant it would turn it off until I turned it back on. I was wrong, a month later I was charged 70 dollars automatically. not even for shampoo or conditioner, but for supplements which in my opinion are super gross! apparently, you can not cancel orders!! even automatic ones! even ones that have *just* been placed. so I emailed them and requested to cancel it. since the order was automatically placed in the middle of the night I had to wait until morning to receive a response. well guess what. in the middle of the night while I slept, they SHIPPED the order. so I wake up to an email telling me they cannot cancel it because it’s been shipped. extremely shady and distrustful business do not order form them.

I am updating my review to reflect the response I got from Prose customer care. They have responded to my order requests and were very helpful in solving my issues. I have tried their skin care and really like it, so they were able to credit me there. They did respond to how I had reached out in regards to my formula, so I will give it another chance to see if I have better results with the new formula. I had previously written: I ordered the product and was not satisfied with the results. I reached out to the company as they suggest to reformulate based on my results. I never received a reply. I was going to cancel before my next order but got confirmation of a new order two weeks before I was supposed to. I immediately reached out to cancel and within hours was told the order had shipped. I reached out about returns and was told that due to the custom nature of the product I couldn't return. They suggested putting it in a cool place until I was ready for it?? I wasn't happy with it, so why would I be ready for it later?? I should have read the reviews! I've now cancelled and hope I don't co to ie to get charged. The product is nowhere near worth the price you pay for it.