ProseReviews of prose.com

Placed an order for ONE bottle of shampoo, almost an entire MONTH later it still hasn’t been delivered. Their customer service team just emails and says “sorry it’s taking so long, hopefully by two more weeks, it will arrive”. Shipping delays are one thing, but their product didn’t even get made or leave their warehouse for three full weeks when they advertise 7 to 10 days.

I tried Prose again after using their products for a while a few years back - I'd adjusted the formulation a few times and it just never hit the mark. I thought, "Well, my hair texture has changed and I like the idea of this, so let's try again." It was even worse than before. I tried again because of the 30 day return guarantee. I used the products for a few weeks to give them a fair chance and decided, finally, this wasn't for me. I emailed customer service very plainly explaining what I explained above. I'd tried different formulations prior and want to return the product for a refund as it doesn't work for me. They emailed me back asking qualifying questions. Fine. I answered them, restated what I said in my first email. They emailed me again saying "Please follow this link to reformulate your products." And I emailed back saying exactly what I said originally the THIRD TIME. I'd already reformulated. I want a refund. This is ridiculous. I could not be more plain. I gave them a chance. And now I'm sitting in limbo and pissed off. I wouldn't have left a negative review as some products don't work for some people, but this customer service experience did me in. Do not recommend.

Their ads use 100% AI so every ‘model’ you see is FAKE. They are straight up lying to us because the hair is not real.

Scam Billing!! I was offered a 60% off discount to return and try Prose again. I placed my order for $76 for multiple products. Then I was notified by my bank that Prose has changed my order total... they reversed my $76 order, created a new order with new products for $224. After many emails I was completely refunded but they wouldn't allow 'subscription' to be cancelled. *That was added by Prose when they created the $224 order I was billed for. Scam Billing! Do not recommend!

I made the fatal error of going to the Prose website for information and took their little test. I decided that based on Trust Pilot reviews and shampoo and conditioner costing almost $90, I would not buy their products. Now ? I can't open my phone without being absolutely buried in Prose ads. Everything I open. Three or more ads in a row. I've complained to them with zero response/help. They have literally taken over my phone. Do yourself a favor and just...don't.

Where do I begin. I was excited to receive my order, but order was never processed. After a couple of months, I called and it was shipped immediately which makes me wonder if it is really specific to my needs. I feel they just put a label on the bottles. I didn't realize it was a subscription and received products way before I needed them. Finally, I tried to cancel and they still shipped product. I tried to dispute it but still got stuck with the charges. I was not impressed at all with the hair products (shampoo, conditioner, mask). They did not help the condition of my hair at all. As a matter of fact, it made it worse. I wouldn't mind continuing the product if I felt it helped or if I received a good customer service experience. I would definitely not recommend this company or product.

Dreimal geschrieben, einmal angerufen, niemand hat sich ernsthaft gekümmert. Meine Bestellung vom 14. März war falsch zusammengestellt, und statt einer Lösung bekam ich nur Copy-Paste-Antworten. Der Mitarbeiter namens Tobias hat einfach aufgelegt. SO geht man nicht mit Kunden um. Ich bin fassungslos und werde nie wieder bestellen.

Almost impossible to cancel a subscription. Can’t actually speak to an individual by phone. I wasn’t happy with the product, in hindsight I would not have ordered at all.