ProseReviews of prose.com

Same as many other complaints. Signed up for an every three months subscription and then was charged for another round of products the following month (at a much higher price) barely a week after the first one showed up. Was given no time to review quality before being charged again and their website makes it purposely difficult to cancel and basically impossible to ask for a refund. The products seem okay I love the packaging and smell but to be honest I haven’t had time to see how they even work for my hair before being grossly overcharged for products I didn’t order. Very annoying.

Products are terrible. The scent of the shampoo and conditioner was so strong I had to throw it out. The face serum and cream smelled like a dirty rag. I do not believe the ingredient list is what they say it is.

Subscription management is abysmal.

I was not happy with the products. I get better results from products I buy from the grocery store and pay a lot less for. After trying all the tips that I was given with no positive outcome, I reached out to Prose to get a refund, which I was told I would receive. I waited over two weeks and still did not receive a refund. I reached back out a week ago with no response…I feel like the company has ghosted me and I won’t be getting the refund I was promised. I would never recommend prose to anyone.

The shampoo and conditioner are light and easy to rinse out, but it did not fix frizzy gray hair or my dry scalp as it claimed it would. The bottles are smaller than I am accustomed to. It was worth the introductory price, but not the subscription price. I was unaware that I would not be notified before my next order was fulfilled. I was charged for my 2nd order within 2.5 weeks of receiving my first. The second order arrived 6/5/26 so I went into the account to see about changing the delivery schedule and they were ready to bill my card again on 6/20/26. They offered complimentary skin care samples and then I was automatically enrolled in that subscription plan as well.

Sent to the wrong address website was bugged

I completed the hair quiz and was matched with what was supposedly the best product line for my hair type, but unfortunately, it did not work for me. For reference, I have coily 4A hair. There were a few things I liked, namely the shampoo and the overall packaging. However, the conditioner provided very little slip and did not help with detangling at all. I also requested a fragrance-free hair oil due to my allergies, but the oil I received was not fragrance-free as expected. Overall, I was disappointed with the results, especially considering the price point. I've found hair products at my local grocery store that perform significantly better for a fraction of the cost.

Has anyone else had issues with Prose Beauty subscriptions? I am sharing my experience because I am very disappointed. After more than two years without placing an order, I was charged again and a product was shipped to an old address that I no longer use. I never received the product, yet the company continued to defend the charge instead of resolving the issue. What upsets me most is that despite explaining multiple times that the shipment went to an outdated address and that I had not purchased from them for years, I received no apology and no meaningful assistance. I am curious whether anyone else has experienced unexpected subscription charges, shipments to outdated addresses, or difficulty resolving billing disputes with Prose Beauty.