PrometricReviews of prometric.com

I feel absolutely disgusted with prometric I had online cpc and internet down around country and internet cut out lost €72 and done it again a power cut 2nd time and this week forgot my appointment another 72€ though last one my own fault but think prometric lacking fairness with giving another test and when you ring up staff don’t care and also a big money racket and years ago licenses giving out to anyone without a test now everything so difficult for new drivers and a huge cost in getting on the road there should be a law that prevents these people ripping everyone off I actually feel sick thinking how they can keep your money without the test been given if it was anything else it would be considered fraud I’m sure there are hundreds just like me shame on you prometric you are a disgrace

Really bad experience to connect to online proproctor. Took more than 3 hours to reach out to them.

The worst experience I ever had using the software. Also, they don't have trained people. The instructor had an issue and was not able to hear me (I checked everything before and on my side, it was working just fine). He asked to leave the session and log in again, but the system didn't allow me to log in. When I asked them for a solution, they simply send me a link to pay for a new test. This is ridiculous.

The worst application, service and experience I had in my entire life. I paid money for my exam and my computer was checked by paragon since everything was perfect I started the process on my exam day. The app said that my computer system was perfect but then one message "ERROR....", no one helped, I lost my opportunity to take my exam and the consequences because of this situation were worst becase I lost my due date to provide my documents.

This was the most unpleasant, garbage, illogical piece of . I have ever used in my entire life. Fix your programme, get more agents to take calls and support, don’t have a 45 minute wait time for a 40 minute test, don’t leave the person clueless on what is actually going on and get your .. together

Attempted to do the Theory test on line but the could not log in. I waited hours on live chat as instructed and no one came to help. I have made numerous attempts to contact and have had no reply to emails, formal support requests and phone calls. Will definitely be taking this further.

Hi, I scheduled an online drive theory test that I should have been done in 12th of August whose the confirmation number is 8000000001580210. As recommended, I installed the Prometric program in my laptop a day before and everything seemed to be set up. On the following day I decided to access the platform to take my exam 15 minutes before so that if I encountered any issues I would have enough time to address them. Little did I know that I would have to try to start the exam many times before been able speak to someone. A lot of errors occurred during the attempts, including errors related with my internet connection (what was not possible because you can only launch the app after you provide the confirmation number and the initials of the last name), related with the configuration of the computer (but when checked the computer had everything was needed) and also errors without any reason where the program stopped working leading us to restart it a lot of times. During all this time I was able to talk to 4 different Prometric assistants. In the first time I could go through an assistant from the platform I could not hear her. The second time (after many unsuccessful attempts trying to connect again) I was able to talk to another person who made me a lot of questions and security checks where I had to show every corner and details in the room. When we were finally finishing everything to start the exam the program stopped working (again) and I had to restart for maybe the 20th time. I restarted everything again and after a whole lot of new attempts another Prometric assistant started everything again and in the moment I was showing him the room he told the program stopped working again. I was desperate because it was almost 5pm so I decided to use the help support, thinking I would be able to talk to someone and would receive any help but it didn’t happen. I was directed to an automated form where I answered a lot of questions related with my issues to start the exam but once again nothing happened after I finished it, no help whatsoever. I tried to call and no answer as well. Lastly I decided to try one more time and this time another Prometric assistant told me it was too late and I would have to reschedule it. I called DTT in the following day and explained what happened and was informed they would call me back in 2 days time to reschedule the exam, what (obviously) didn’t happen. I decided to pay for another exam, this time onsite because the online solution needs much improvement, but I’m here to claim a refund due to the fact that I was not able to take the exam for reasons clearly related to the platform as previously described. I studied a lot to do this exam in so I would not have to do it again or spend more money. Despite the fact that now I have to wait and keep studying until next month (second exam). I cannot afford losing 45€, it will make a difference in my life. The worse is about to come: I emailed Prometric explaining everything I wrote above and received a reply where they said to be very sorry for this inconvenience and also they would investigate and give me a response soon. After two days, they emailed me again saying that there was nothing they could do because I didn’t contact the support (what I did but had no answer as related above) and I would have to get over the fact about having to pay another exam (and lose 45€). I could see through this website site I’m not the only one who was treated like shi(t) for this company and also I am certain that this platform doesn’t work as it should and finally they really acting in a bad faith with their clients. I won’t lose this money. If necessary I will go to the court to claim for my rights because companies need to learn how to treat their clients, otherwise they are going to continue doing whatever they want and accusing their clients unfairly in order not to refund them.

Absolute joke of a place to take a test being a RMT i just want to help people yet Prometrics customer service and handling of any detail thrown their way makes me sick. wasted money and time at this place.