PrometricReviews of prometric.com

The worst proctoring system I have ever used, terrible customer service all around.

I just did an exam using Prometric this week through ProProctor. This was the second (and last) time I will use their services for testing. I was told part way through my test by my proctor that they were having technical difficulties so I had to log out and back in. So of course, this meant I had to go through the whole screening process again. "Show me the backs of your ears, stand up and turn around so I can see your pockets, show me your nails, etc.". I understand that this is necessary to deter cheating, but when you get kicked out through no fault of your own and are back in within seconds, it's a little ridiculous. Like I installed cameras in the corners of my room in the 30 seconds I was offline. Come on! Also, the screeners don't always ask to see the same things. Out of the few that did my security checks, only one asked to see my fingernails, under the arms of my chair, or my hair tie. Then the system kicked me out AGAIN! I was told the second time that I would need to log out, back in, and ask for tech support. I was directed to log back out and use a link to take me to a tech support site. I asked the screener what was to stop me from logging out and then cheating by looking at my course materials before logging back in. He just smiled and shrugged. So I logged out and went to the link I was told to use. It was a webpage listing how to book an exam and reviewing ProProctor's Covid19 protocols. Completely useless. Yet, once again, logged back in and they had to check my ears, arms, fingers, and pockets again. If you're going to use screening measures like this, then it's useless when you ask a candidate to reconnect with no expectation of a time limit to come back online. I could have reviewed the answers to all of the questions I had seen that far into the exam. At this point, I was angry and (I admit) taking it out on the screeners who were just doing their jobs. I just wanted the experience to be over. I went back into my exam (after screening again no less!) and hoped for the best. A exam that should have taken me 2 hours took 3.5 hours. Ridiculous waste of time. And I'm sure that all this craziness negatively affected my results. Awful service. Not recommended.

Stole my drivers license fee without giving me the test and refusing a refund afterwards.

Waste of time and money When I download the app everything seem working fine, today the day of the driving theory test, I try to luch the test for around 10 times before conect properly. After connecting I got stuck in photo ID not able to proceed even the picture was clear, sharp and text legible. My test was at 10:45 is now 12:43 two hours trying everything besides is not phone of costumer service that I can call for help just an email which I doubt they will reply. Is so frustrating, despite for the waste of time and money.

The experience at the King of Prussia location was so horrible it affected my ability to do well in the exam. The staff lacked basic customer service skills and i was treated like i was interrupting them from shopping on their computer. They were rude, harassing and very unhelpful.

Not technical support expert. I can't believe it. They are asking me to buy a Microsoft computer because the guy did not find a solution with my new mac. I used my sister's laptop Mac and it works, the same year as my Mac, but because the technical support did not find the issue solution, his advice was to get a new Microsoft computer. whattttttt???

AVOID AVOID AVOID - SCAM Total disaster of a company to deal with. Did an online test - had to do it twice as was told that questions were unanswered even though the audio confirmed the questions were answered. Agent confirmed to submit answers and results came back with all questions marked as unanswered. Several calls and emails with no resolution. Just told that the scores were logged as unanswered. Sub-standard Customer Service by Ana, Kieran in the Irish Office.

Terrible experience, no support. Extremely frustrating, rude and unhelpful staff.