PrometricReviews of prometric.com

Called to reschedule. Each subsequent person gave me a new phone number to call (3 times). They only rescheduled one of my exams, then asked for more money to reschedule back to the original day because I decided against two different days. Now my exam is on two different days unless I pay to reschedule again. No one I can talk to about it.

Had a TOEFL test booked which was canceled without reason the evening before. No contact number to find out why, needed to search on their homepage and wait through and endless hotline menu until someone picked up. Alternative appointment was offered 2 1/2 months later. Completely unacceptable. Also the reason was named “local covid restrictions”. These restrictions were in place exactly the same when I booked the appointment and I also called the school where the test was located which was open.

It’s no wonder Prometric have such bad reviews. I booked a test for 45eur. The app download was flagged as having viruses so I couldn’t run it. Then, when I turned off my firewall, the app wouldn’t launch. I contacted customer support and all I got was a bot. Now, prometric are refusing to refund me the money. I sent detailed screenshots and videos of all the issues. Scam!!! Don’t ever use them.

Absolutely horrific! Would always choose Pearson Vue over these people - rude, ineffective and just plain annoying! Not quite sure why examining boards are still using these people.

Long time to get through to proctor, the proctor then instructed me to sign out to give me “time” to do the necessary work in my environment ( move a few items from a shelf), I later waited for over an hour in the waiting area to connect to a proctor before eventually giving up, it is concerning that this company is recommended for testing in Ireland, they don’t allow you to take the test, but take your money and time. (or at least make it difficult to get through, I would expect that some candidates would get through the process)

I took the online test with Prometric. I was scheduled to start at 1:15. I went through the screening process with one person and just when I was about to launch the exam, I got disconnected and it showed error and I was forced to exit the aplication. I went the second time into the application and I was introduced with a different person and I had to go through the whole screening process again. Okay I did go through it again and this time while I was waiting for a Proctor disconnected me again showing error again 😡 Again for the third time I launch the exam and I was introduced with a third (completely different person), asking me to do screening process and then I raised my concerns to the agent that this is the third time I am on the application and she gave me a link that I can report my issues. I did went on that link and it was a bot (automated message) that was completely useless and gave me an answer :Thank you for using Proctor, I mean what??? I spend 1 hour trying to connect to a completely useless aplication and when I contacted them through e-mail they said there is nothing they can do and they can't refund or re-schedule another appointment. This is a complete rip-off and I wish I had read the reviews earlier. I would have saved myself alot of unnecessary stress and money.

Point 1. The cost. Very expensive should be free. Point 2. Would not download on my small laptop. Point 3 no pets in room ????? Point 4 this is a American / Russian idea it's not the interlect of Ireland. Point 5 why has the Irish lorry driving licence gone so strict it's crazy . Point 6. I'm not pleased .

Dreadful experience with this software and company. Wasted half my day trying to start the exam. Got through the initial screening one but then they said they couldn't hear me anymore. Was told to go to ehelp website which just hung twice and then on the third time was 22 on the queue which after 45 mins at position 8 it just cut me off. Finally got to chat to someone who turn my antivirus off and told me I was good to go. Launched the exam again and sat for an hour waiting for an examiner to screen me who never came. Cant get through to anyone at RSA and cant reschedule...... back to beginning again and fee lost!!