Prometric, the leading global provider of comprehensive testing and assessment services.
Prometric (prometric.com) has 491 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Jennifer W.
Just trying to find out if I am allowed to wear a medical bracelet into the testing facility. Had to go through a bunch of prompts on the phone to just have a foreign person who didn't understand what I was asking tell me that he thought it might be okay. Ridiculous!
Sheyna S.
Awful. There is no way to contact them. They do not respond to email. Their website says they will get back to you in 3 business days and they absolutely do not.
Sebastian L.
It's a very horrible, unprofessional & irresponsible experience I took a CAN financial license exam in mid Apr 2022. I chose to write remotely via ProProctor (one component of Prometric Assessment System). I wrote 2 similar exam from them smoothly under identical conditions in 2021 with no problem. My home internet connection is excellent, at high speed, reliable & provided by tier 1 provider Bell; I was the only one user during exam time. During check-in process, agent's background was extremely noisy & busy (as well, I could see a TV screen is playing program). Agent's conversation got choppy & I needed to ask agent repeat many times. After exam started, it had 10+ times of minor error connection interruptions, that was very annoying but I could still keep on exam pace. Each time, a small window popped up saying Error connection for 20s to over 60s long. I asked proctor on Chat box what it means, answer is "I don't know". In the middle of exam, connection halted completely & I was instructed to exit, relaunch app & re-do check-in process. After reconnected, I found I lost exam pace by running short of time, plus it had few more minor error connection interruptions thereafter. Though I could finish answering all questions at the end, I didn't have time to review previous unsure ones. I highly suspect I lost 15-20 mins due to major disconnection & reconnection interruptions, caused by busy & unstable internet connection at ProProctor's end. End up I failed the exam. After 100's hrs of study & review of course materials to prepare for exam, it's very unfair to me as my exam result was seriously affected by unreliable connection, complete disconnection & unprofessional service. I reported & appealed to financial educational organization that provide exam to conduct investigation, review video & communication records. Certainly they don't help me much. It jeopardize my work at a bank due to regulatory requirement. It's absolutely insane. A side note: by all these negative comments on this company, apparently there is no any response or improvement from them.
Dariusz S.
The worst customer service ever. They have no respect to anyone. I'm with them one hour on the line waiting for somebody to answer my call. I wanted to rescheduled my exam. They sent me my exam date one week before exam. I have my jury duty in the same day what I have exam. I spent 4 hour to try to get to them. Nobody answer my calls. This is unbelieve!!!!!!!
John
wished i have checked the reviews before signing up. there are no words to describe the very frustrating and bad experience.
Farah
Without a doubt the worst experience I’ve ever had writing an exam. I was scheduled to write an exam through the CSI and went through all of the pre-exam day system checks the day before. Logged on 30 minutes before my exam and got an error message. Called support who hung up on me. Rebooted and tried again. Tried the chat and kept being transferred over and over without actually reaching anyone. By this time my exam already started. Called the number again and got a representative that said use another computer of which I don’t have one. How is this even an answer ? I ran through all the checks on my computer. I’m now out at least $345 to rewrite the exam. Given the reviews here something needs to be done about this horrible company. I don’t think exams that are required for licensing should use companies like this.
elts
Garbage company. Career ruining time wasters.
Brooke S.
I don't even know where to start... I waited the 30 days for prometric for to schedule my exam and they never did. I called to schedule it instead and everything seemed fine. 6 days before my exam I got an email saying that I am scheduled for an exam in 2 months. (WHAT?!?!) I had been studying and ready for my exam. I never received an email that the original test was cancelled either... only a new test date. Another important part of this story is that the email with the new test date was sent at 8PM on a FRIDAY NIGHT!!! Which leaves me no time to call and ask what is going on?!?!
