JLB
Excellent customer service
Excellent customer service. Roff was patient and replied very quickly.

At Project E Beauty, we believe radiant skin is a goal everyone can realize.Since 2012 we have been committed to bringing salon-grade skincare to a wider market. Over 12 years on, we've built an international team of skin experts, delivering safe, effective skincare solutions through advanced skincare technology. We've transformed over 500,000 routines and set a global standard in beauty tech, reaching over 68 countries. As pioneers in LED home therapies, we are committed to our customers, using your feedback to guide our every move.Empowering Your Skin Journey
Project E Beauty (projectebeauty.com) has 720 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing720 approved reviews, newest moderated first
JLB
Excellent customer service. Roff was patient and replied very quickly.
Josipa B.
Amazing Customer Service
Kianna R.
Sent me an item they forgot to include and I loved it! Love the mask too
Carolina R.
Delivery service to México was fast
Susan B.
Easy ordering and instalment plan. Delivery was quick and well packaged. The only reason 4*, is because I wasn’t aware the radio therapy was also ultrasonic, which I used on my cheeks and it’s broken down fats I don’t want touched. I thought it was just rf for firming. These things need to be clearer, because those fats cannot be replaced and don’t regenerate. Please be careful and mindful of where you are using the rf option.
brian
Overpriced
Response from Project E BeautySep 9, 2026
Hi Brian, thanks for your feedback. We hear you, and we'll be reaching out to you via email shortly. Best, Project E Beauty
NT
It is selling an affordable alternative solution to help lose stubborn fat when exercise and diet alone isn't enough.
Mark L.
I purchased the LumaLuc Faxe+ | Pro Red Light Therapy Face & Neck Mask - LumLux Radiance Set. I expected to receive the Face Mask AND the Neck Mask AND the two Radiance serums. I received the Mask and serums only. When I asked where the neck mask was they said I only purchaed the Face Mask. My order summary email and the PDF invoice and all correspondence clearly shows “LumLux Face+ Pro LED Red Light Therapy Face & Neck Mask.” They are not sending me what I ordered and instead offered a 10% refund or 10% toward the neck mask. They have left me no choice but to file a complaint to the FTC and the State Attorney General’s office over this breach of contract.
Response from Project E BeautySep 7, 2026
Hi Mark, thank you for sharing your feedback, and we're sorry to hear about the mix-up with your order. We'd like to look into this and make it right — we'll be reaching out to you directly via email shortly to resolve this. Thank you for your patience. Best, Project E Beauty