Project E Beauty Reviews | Read Customer Reviews of projectebeauty.com

Project E Beauty Reviews | Read Customer Reviews of projectebeauty.com

Project E Beauty reviews

Showing 74 reviews with 1 star · Clear filters

Deborah L.
Oct 20, 2026
The faulty product had to be proven…
The faulty product had to be proven time and time again; that was the case. Then waited weeks for a refund; no, I could not recommend
Response from Project E BeautyOct 21, 2026
Hi Deborah, Thank you for sharing your feedback, and we’re truly sorry for the experience you had. We understand how frustrating it must have been to provide proof several times and then wait for your refund. This isn’t the experience we want for any of our customers. We’ll be reaching out to you via email to follow up personally. Kind regards, Project E Beauty
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Josephine N.
Oct 19, 2026
The worst customer service and I have…
The worst customer service and I have heard the device does nothing from someone who has one. My package was lost. They did nothing. I finally went door to door, found it and was so frustrated by their lack of customer service that I just decided to return it. Of course they charged me shipping to return it.
Response from Project E BeautyOct 20, 2026
Hi Josephine, We're sorry to hear about your experience. Our team will reach out to you via email to resolve this for you. Best, Project E Beauty
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Zs N C.
Oct 16, 2026
It is a scam.
It is a scam. They never do return or exchange. Dont buy from them.
Response from Project E BeautyOct 20, 2026
Hi there, We're sorry to hear about your experience. Our team will reach out to you via email to resolve this for you. Best, Project E Beauty
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Sean D.
Oct 16, 2026
Never got my order
Never got my order
Response from Project E BeautyOct 16, 2026
Hi Sean, We're sorry to hear you haven't received your order. This isn't the experience we want for our customers. We'll reach out to you via email shortly to look into this and get it resolved for you. Kind regards, Project E Beauty
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Sanz M.
Oct 13, 2026
Non-existent customer service. Don't bother.
I placed an order on 2nd but have no correspondence until 10th. So I track the order and it just says unfulfilled. I tried to contact but the chatbot is useless. It gives me whatsapp number but it's exactly the same. Asked me email them, or create a support ticket. Did both, nothing. The AI insists it's 1 day ahead of the UK time, doesn't tell me where they're based. Impossible to get hold of real staff. Update: I was told they sent me an email on 04th and must have landed on spam but I can confirm no email was sent and there was another email about 24hr promotion in my spam for the last 2 weeks.
Response from Project E BeautyOct 14, 2026
Hi Sanz, We're very sorry for the frustration and the lack of clear communication about your order. Could you please confirm your order ID and the email address used for your purchase? We will reach out to you directly via email to resolve this as soon as possible. Kind regards, Project E Beauty
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BC
Oct 12, 2026
They sent me the wrong item and then…
They sent me the wrong item and then they charged me for shipping it back.
Response from Project E BeautyOct 14, 2026
Hi BC, We're very sorry that you received the wrong item and were charged for the return shipping. We will reach out to you via email to resolve this as soon as possible. Kind regards, Project E Beauty
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Lauren M.
Sep 14, 2026
SCAM
SCAM Website says 60 days or your money back if you’re not happy but they don’t give you a refund, only store credit. They also sent me a faulty bodysculpt and told me they need to inspect it etc etc waste my time. Don’t use them
Response from Project E BeautySep 15, 2026
Hi Lauren, we're sorry to hear about this. We will reach out to you via email to resolve this for you. Thank you for your patience. Best, Project E Beauty
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Shabnam G.
Sep 12, 2026
The velcro on the neck piece came apart…
The velcro on the neck piece came apart just after 4 days of receiving it. Then i had to send it back before you would replace it. Which means that my treatment is now delayed. Please do better. You should've mailed me the replacement, at the same time. Poor customer experience! #product #custerservice
Response from Project E BeautySep 14, 2026
Hi Shabnam, we're sorry to hear about this experience. We will reach out via email to resolve this for you. Best, Project E Beauty
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