Barry W A.
Had an issue with controller
Had an issue with controller, customer service was on it quickly to get it resolved. Very impressive! My wife really does love her mask !

At Project E Beauty, we believe radiant skin is a goal everyone can realize.Since 2012 we have been committed to bringing salon-grade skincare to a wider market. Over 12 years on, we've built an international team of skin experts, delivering safe, effective skincare solutions through advanced skincare technology. We've transformed over 500,000 routines and set a global standard in beauty tech, reaching over 68 countries. As pioneers in LED home therapies, we are committed to our customers, using your feedback to guide our every move.Empowering Your Skin Journey
Project E Beauty (projectebeauty.com) has 720 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Barry W A.
Had an issue with controller, customer service was on it quickly to get it resolved. Very impressive! My wife really does love her mask !
Hayley B.
Our mask ripped and when I got in touch the process was quick and easy to have it assessed and a new replacement sent out. Thank you!
Eraine L.
Love my Lumalux face and neck mask. And when I had a problem with the control box Project E were extremely helpful. Many thanks
AJ K.
This is a review after 1 week of usage and I'm happy with the device. It's the dome light therapy machine which I used previously at the spa. It is lightweight, easy to assemble and have all settings that are important for your skin and joints. I had a pinched nerve and I used it for 3 days, it was giving me a great relief. My face is looking younger, but I cannot use it in the afternoon. I would suggest using it before noon. One thing I am missing is a dust bag or some sort of case for storing.
Marifi C.
The product is good andeffective
Lauren M.
SCAM Website says 60 days or your money back if you’re not happy but they don’t give you a refund, only store credit. They also sent me a faulty bodysculpt and told me they need to inspect it etc etc waste my time. Don’t use them
Response from Project E BeautySep 15, 2026
Hi Lauren, we're sorry to hear about this. We will reach out to you via email to resolve this for you. Thank you for your patience. Best, Project E Beauty
Zarmina D.
Wow ! I have never dealt with such an amazing company. The service is 10 stars. I am so so happy with my purchase and the after sales of Project E !
Shabnam G.
The velcro on the neck piece came apart just after 4 days of receiving it. Then i had to send it back before you would replace it. Which means that my treatment is now delayed. Please do better. You should've mailed me the replacement, at the same time. Poor customer experience! #product #custerservice
Response from Project E BeautySep 14, 2026
Hi Shabnam, we're sorry to hear about this experience. We will reach out via email to resolve this for you. Best, Project E Beauty