Project E Beauty Reviews | Read Customer Reviews of projectebeauty.com

Project E Beauty Reviews | Read Customer Reviews of projectebeauty.com

Project E Beauty reviews

Showing 24 reviews with 2 stars · Clear filters

brian
Sep 8, 2026
Overpriced
Overpriced
Response from Project E BeautySep 9, 2026
Hi Brian, thanks for your feedback. We hear you, and we'll be reaching out to you via email shortly. Best, Project E Beauty
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Dana P.
Aug 14, 2026
It’s cheaply made and doesn’t seem to…
It’s cheaply made and doesn’t seem to work as advertised
Response from Project E BeautyAug 14, 2026
Hi, we're sorry to hear you're not happy with the product. We'd like to make this right — we'll be reaching out to you via email shortly to help resolve this. Best, Project E Beauty
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Aylin R.
Jul 7, 2026
Painful on nose due to weight
The mask is actually painful because all the weight rests on your nose. I tried laying down with it as well but that didn’t help much either. I’ll probably return this mask if I can’t figure out a solution to make the nose area more comfortable. Otherwise this mask is easy to use with the two settings and turns off automatically for you when the time is up. Everything else was great and the shipping was fast.
Response from Project E BeautyJul 8, 2026
Hi Aylin, Thank you for sharing your experience. We're sorry to hear the mask has been uncomfortable on your nose, that's not what we want for you. Our team will reach out via email to help find a solution. And thank you for the kind words on the fast shipping. Best, Project E Beauty
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anne J.
Oct 26, 2025
Your battery for the facemask is…
Your battery for the facemask is faulty. But cannot be returned outside the 60 day window. It was a problem from the first time I got it and just replaced it. I don’t think I should have to pay for that.
Response from Project E BeautyNov 6, 2025
Thank you for sharing your experience. We completely understand your frustration. Our team are assisting on email - let's get this sorted. Thank you! Project E Beauty
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Sandra
May 26, 2025
I ordered a device
I ordered a device, so I had to give my emailadress. I do not appreciate it, that from then on, I receive a lot of spam. My emailadress was given, in trust, for my purchase. That is not the way to go, and is very intruding. Project ebeauty misuses my emailadress for marketingpurposes. Without permission. Please, stop that.
Response from Project E BeautyMay 26, 2025
Thank you for your feedback. We’re very sorry to hear about this. We have now unsubscribed you from our email list, so you won’t receive any further marketing emails from us. Thank you! Project E Beauty
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Anne B.
Dec 23, 2024
Received a used mask
My mask came with a dirty remote (greasy fingerprint and black mark) - and it was charged- even if it says in the manual: charge for 5 hours before first use. So it is not new and was obviously used. The mask itself also looks not 100% clean. Shipping took 9 days.
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Kellythom747
Feb 15, 2024
After refund question- it gets dicey!
I purchased the product then emailed to ask a question and was responded back to about 4 times. I inquired about a refund and was assured it would be fine. I asked how to do it and specific questions. responses stopped. Chatted with the bot online and after I asked for refund info- the shat would not allow more questions. I called the number and could only leave a message- I was emailed that they will pay y return postage but online it says customer pays. It says a sale item can't be returned. I purchased it with a discount code- is this a sale item? who knows- no one is available to speak all of the sudden.
Response from Project E BeautyFeb 19, 2024
Hi Kelly, We're sorry to hear about your negative experience; that's definitely not what we want for our customers. Could you please contact our customer support team at [email protected] We'll be more than happy to help you with the issue you’ve experienced. We regret that you were not pleased with us. We hope to have a chance to make this right for you! Ces from Project E Beauty
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Debbie
Jan 3, 2024
Website confusing
Website confusing. Its American & said free worldwide shipping so i thought price was in US$ Turned out to be in GB£.
Response from Project E BeautyJan 4, 2024
Hi Debbie, We're sorry to hear about your negative experience; that's definitely not what we want for our customers. Could you please contact our customer support team at [email protected] We'll be more than happy to help you with the issue you’ve experienced. We regret that you were not pleased with us. We hope to have a chance to make this right for you! Ces from Project E Beauty
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