ProcoloredReviews of procolored.com

The service was absolutely amazing and fixed all the issues it was not stressful at all

I recently reached out to Procolored’s support team and was very impressed with the help I received. The engineer who assisted me was both patient and knowledgeable, walking me through each step clearly and making sure everything was working before ending the call. I appreciated the willingness to stay on the line until I felt confident with the fixes and adjustments. Overall, the experience left me satisfied with the level of customer service provided.

Très satisfaite de mon imprimante, impression de qualité avec des couleurs éclatantes.

As a beginner to the DTF printing category, I had several questions and issues due to my own limited knowledge. After working with the support, I was able to get my printer up and running and looking great! I would recommend procolored and their support any day. If you have any issues, you can contact them for help like I did.

Great Service ... fixed my problem, pronto!

Great tech and customer service. P13 DTF printer is wonderful. Highly recommend procolored for any business

I am really grateful for the customer service. They were really helpful in assisting me with the software and setup for my Brand New K13 Lite!!

If I could give the entire experience negative stars I absolutely would!!!! So I ordered the Procolored P13 DTF Printer 13" A3 XP600 printer in May and didn’t receive it until August 26th…right out of the box it is broken and missing pieces. So, when I try and get help from someone the “engineer” told me to glue the broken piece and it can run like that until I get the new part. You will never under any circumstances EVER be able to talk to a real live person. Everything is through messenger and you are constantly getting disconnected. You need to at least have nothing going on for around 3-4 days to be able to message back and forth with these people for anything. They will not take the printer back if you put ink in it but the kicker is you have to actually put ink into the printer to see if it will print or not?!!! They won’t give you a refund or replace the 4K brick you buy just keep telling you I am very sorry you’re frustrated please speak with our engineers. It’s been a disgusting and unfortunate experience all the way around. I’ve spent 4K on a printer that doesn’t work. The longer it sits the more things that accumulate that are wrong with it. Currently the ink lines are clogged and the machine itself is sitting in pieces because you have to dismantle the ENTIRE machine to remove one piece. It’s been a god awful experience and I will be telling everyone and anyone that wants to purchase from these people please don’t! They will take your money and not give a crap about the consumer. The YouTubers that get these nice fancy machines for free for good PR don’t get the same product average people do we get complete and utter trash. My printer came missing the ink cart cover and line covers and the actual slide part that helps the ink cart move to be able to print literally fell off when the machine was set up and powered on. The Mac rip software glitches and also the first engineer said it couldn’t even be loaded onto my computer lol the second one it took about 6 hours for him to load it on the desktop. The dongle sent with the printer doesn’t work. It’s a laundry list of disgust basically. If they attempted to make it right I would gladly give them a better review but they don’t seem interested so here we are.