ProcoloredReviews of procolored.com

My son purchased me a new Procolor K13 pink printer and right out the box it had issues. We followed the unboxing and setup tutorial and the print head is stuck and the software and drivers won't load from the USB drive that came with it. I call customer service and they provide me with an engineer who you can only talk to via online chat. They want me to take apart the printer and take multiple videos and pictures so they can figure out the problem. After 4 hrs online the engineer couldn't fix it and tells me that they will ship me repair parts. I'm not an engineer and why would they ask the customer to take apart and repair a brand new printer. I have asked for a replacement or refund and all customer support says if we are trying to come up with a suitable solution. That ridiculous. I was excited to get the printer but this has turned into an absolute disaster

I purchased a printer less than 4 months ago I have had the worst experience in my life with the time difference and trying to get technical support to assist. My white ink does not print we have done all these steps steps and then the tech person lied and said that I did not want to co-operate with trouble shooting when we have been doing it for over a month with no working device. I am beyond frustrated.

je suis trés sastifait de mon experience avec mon imprimant dtf k13 lite pour ma petite entreprise

Great customer service. Was walked through the process to resolve my issue quickly and without frustration.

I’m really in love with my new K13 lite. Is my first DTF printer and I totally love it. Also the customer service is awesome.

Great printer. Prints nice designs. and the customer support is very helpful. Thank you!

The Procolored L1800 is a solid mid-range DTF printer that offers impressive results if you're willing to put in the work. When it's functioning properly, the print quality is vibrant and sharp, with excellent color saturation and detail. It’s more than capable of producing professional-grade transfers on a variety of fabrics. The machine itself feels well-built. The metal body, rollers, and cutter system are sturdy and dependable, which isn’t always the case at this price point. One of its standout features is the built-in white ink circulation and filtration system. While maintenance is still required, this setup helps reduce the risk of clogs and downtime—especially compared to machines without it. Affordability is a major draw here. The L1800 provides many of the features found in higher-end industrial models, but at a much more accessible cost. It’s a great option for small businesses or serious hobbyists who need quality output without breaking the bank. Support can be hit or miss, but when it works, users often find it helpful during setup and basic troubleshooting. Just be prepared to communicate primarily through online channels and to wait at times. Overall, the L1800 is a high-value printer that delivers strong results, as long as you're comfortable with regular upkeep and occasional problem-solving. It's not plug-and-play, but for those willing to learn and maintain it, it’s a powerful tool.

I just got my printer and this is my first time reaching out to customer service, but he immediately took over from my end and quickly fixed my problem. He then waited for my print to finish to make sure that it was correct and sent screenshots of how to fix my problem if it were to happen again. Top notch service! Thank you!