ProcoloredReviews of procolored.com

I ordered a k13lite and I’ve had it about 2 weeks now. This is my first attempt at dtf printing and so far I’ve had a few minor mishaps but that’s expected when learning something new. Most of the fixes have been fairly easy and for issues I couldn’t resolve customer service was able to help me pretty quickly. I love the ease of the software for those new to dtf. Setting up the printer wasn’t bad and if you do run into issues they have a lot of helpful videos. So far I’m enjoying my printer and I hope to continue to grow and expand my business with team procolored

I did a preorder so had to wait a bit for my printer but I am so glad I did. It is incredible and the colors are amazing

Hello everyone! I've been using the Procolored K-13 Lite DTF printer and let me tell you - this printer is an absolute game-changer. It's consistent and incredibly easy to work with. No issues, no complications- just flawless prints every single time. It's the perfect machine for a small business looking to offer professional-quality results from home. I'm genuinely impressed and completely obsessed with its performace!

Since the date of purchase in 2024, I have received excellent service from the sales staff, including efficient shipping and subsequent attention when I have required technical service. Last week, I requested information from the sales department regarding some maintenance issues for my L1800 printer. The information and technical assistance provided to resolve my problem was provided with care, promptness, and excellent service from the technical assistants.

I was helped very quickly and promptly by their service helper and they not only fixed my problem but taught me how to fit it myself. They are great at what they do. I highly recommend their customer service. I love my DTF P13 by Procolored.

Took some time to know the steps to receive help. But once I got there... They were very helpful and friendly.giving me the right help.

ProColored’s customer service and technical team were exceptional in resolving our DTF printer problems. From the initial contact their support staff were responsive and organized. They also shared practical maintenance tips to prevent future downtime. Reliable, professional, and customer-focused. Their professionalism minimized our downtime and protected our deadlines. Outstanding technical skill paired with proactive, courteous customer service — we’ll choose Pro Colored again without hesitation.

Well now PROCOLORED wants to get slick with the mouth because i will not give in and will continue posting the negligence from them. I have emailed them stating that the printer head needed was as per FEDEX lost and this is how they want to answer me..... support@procolored From: support@procolored Mon, Oct 20 at 5:22 PM Hi ， Then you can wait for FedEx to process the claim and purchase a new print head. If the claim you submitted is successfully approved by FedEx, then FedEx will make the compensation after the claim is approved. So if you need a new print head now, just purchase a new one directly. Sincerely, Irene Procolored Customer Support Team soooo such a great customer support to tell me to sit and wait yet i have been with the same issue since July 2025- the nerve they have. DONT BUY FROM PROCOLORED