ProcoloredReviews of procolored.com

Le début a été chaotique, la machine procolored K13 lite White commandée au mois d’octobre devait arriver fin décembre mais à la place j’ai reçu la rose rapidement. Le service clientèle est vraiment à l’écoute de nos besoins. Et must , c’est le support technique qui m’a permis de tout installer rapidement. Je recommande vivement ce site .

I bought from this company because they are from US and have customer service and thank god I did. I used their customer service in my initial set up and it did great!

I was so afraid that I had done something wrong to make my printer not work. Engineer Tan was so helpful and showed me step by step how to fix it. Took quite awhile and he was very patient with me. I am 77 years old...so not an easy task...but he showed me how to extract the ink from capping station (and I was very hesitant to do that...scary and messy...but because of Engineer Tan, I am not afraid of doing that. Procolored support team are awesome. Can't say enough good things about my experience today. This printer is truly awesome and I really baby it. Love it and again thank you for your help.

The tech support Team are amazing. they quick to help me fix printer issues. 10\10

Unbelievably good online support paired with a very solid printer. I've been thoroughly impressed with both how active and attentive their online tech support is, helping us sort any issues that might pop up with our new printer. Couldn't recommend ProColored more and am just so excited to keep printing more with our K13 Lite!!

I completed a few prints and the next day I had 2 red flashing lights, I contacted tech support and they completed a diagnostic to get to the root cause of the problem. Unfortunately, it was the printhead which sucks because we just unboxed the K13 Lite DTF printer last week and completed a handful of prints. The good news is that printhead is covered under warranty and although it was disappointing already having to complete a replacement, tech support shipped it out immediately after virtually logging in and testing the printer. We received the printhead in a few days and tech support was extremely helpful with walking us through step by step on how to complete the replacement ourselves. It didn't matter what time of day we had questions, someone responded either immediately or within a couple hours. I was even able to ask for a pause in tech support service because when we first turned the printer on, it was slamming to the left hand side. Lucas was able to direct us to what the issue could be and sure enough, our printer was shipped with a disconnected ribbon cable. We followed his steps in connecting the cable then I asked to follow up the next day to complete the initial set up and first print. I got off of work the next day, sent a message to Lucas and we were able to get the printer up and running. I'm not sure if it's normal to receive these printers with disconnected ribbon cables but tech support make this process less intimidating. I might actually purchase the extended warranty to continue having tech support because this was a very big purchase for us and I want to be able to ask for help and have people with direct knowledge

Engineer Carl went above and beyond to help solve the problems my R1390 was giving he was patient and helpful 👍

I’m delighted with Procolored's after-sales support. I’ve reached out to them twice, and both times my issues were resolved quickly and professionally. It’s great to see a company that actually takes care of its customers after the purchase—highly recommended!