PrimejacketsReviews of primejackets.com

Prime Jackets are the nicest most professional company I have ever dealt with - we had some issues with my daughter ordering the wrong size and they bent over backwards to get the right size to her - their prompt communication is outstanding I will deal with this company happily in the future the are truly amazing and have restored by trust in online purchasing 😁

I can’t say enough positive things about PrimeJackets! I had ordered a sweater that was too large in a small and needed to make a return. The staff were incredibly friendly, responsive, and knowledgeable. They made me feel valued, and truly went the extra mile to resolve this issue.

I ordered a jacket from here and It looked just like the pictures. Everything looked good but needed a bigger size. Customer service Was great they responded immediately and we were able to get everything situated

I recently purchased a jacket that arrived different from what was pictured on the website. The customer service team was kind, courteous, prompt, and helpful. They offered a solution quickly and responded to all of my concerns.

Very speedy, highly responsive service, delivering a quality product showing excellent design, workmanship, and top shelf materials.

Good jackets. Coulor somtetime a little bit different from the pictures. Good and very helpful service, always nice!

Ordered jacket and the item was defective. Despite that, their customer service was quick to respond. They were also very polite, and offered several options (partial refunds, exchange, partial refund and keeping the item) in addition to going through with a return and complete refund if I wished.

Ordered a Dick Tracy jacket and the item received was not the correct color or style as the jacket pictured on their site. However, I reached out to them as soon as I received the jacket to begin the return process. Despite the jacket being incorrect, the order shipped from them and arrived very quickly, and their customer service was quick to respond. They were also very polite, and offered several options (partial refunds, exchange, partial refund and keeping the item) in addition to going through with a return and complete refund if I wished. Although the item wasn't quite what I wanted, I would deal with Prime Jackets again in the future if I am in the market for a jacket.