PrimejacketsPrimejackets is listed under Clothing & Underwear in San Jose, California.
Primejackets (primejackets.com) has 298 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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298 approved reviews, newest moderated first
Bri J.
Do not purchase from Prime Jackets because they do not honor a 100% refund. They will refund you a PORTION of the total amount. They have contacted me via telephone indicating they were going to provide me with proof they refunded me 100%, the proof was never provided. It PISSES ME OFF THAT THIS BS ASS COMPANY GOT OVER ON ME. The BBB is investigating Prime Jackets as they have received several complaints regarding fraudulent information. BUYER BEWARE.
Madi
This is such a scam! They send fake jackets it is not the real thing but it is the normal price! So dumb! Do not buy from this website
Kevin W.
The shirt I received was not the same as in the picture and felt very synthetic/cheap nylon. I was able to get a full refund, but took 4 emails back and forth (was offered 3-4 other offers of less than 100% return, before finally getting a full refund). I was happy that customer support eventually resolved the issue.
Diana G.
I was very impressed by the fast reply, thorough communication, and kindness from the representative who helped me. When I asked for a return a few days after receiving, they first offered 35% refund to keep it and asked if I could send pictures. Not a problem, I am a retailer, I understand protecting your costs and how people take advantage. When I sent photos, in perfect condition with tags they confessed they could not accept a return because their warehouse was under construction. They offered I could keep it and get 75% back me still paying the $25 for a jacket that was misrepresented, wrong color, and with several details inaccurate. It’s a shame to have had this experience. It is a hustle. Be wary.
AD
Took a long time to ship and it was too small but their service team was helpful and gave me a 75% discount. Overall I’m happy and would use them again.
Basketball diaries F.
Good customer service accidentally order two of the same jacket and quickly responded helped me out can’t wait till my jacket arrives
L. E.
Customer service was great when I ordered a size too small. I would order form them again. Lynn Elizabeth
Karen B.
The jacket arrived and it was extremely small. However, when I contacted customer service, they were extremely helpful. They provided me with a partial refund as well as ability to donate jacket. I would suggest when you order a jacket order two sizes up.