Kathy S.
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE! Stated process middle of June, made three payments and still no medicine. Call for status to be told I have to call prescription crossroad. Crossroad says never got info from Eli Lilly, call them. Lilly states the faxed paperwork was not completed received talk to Lifeline. This is 17 days after fax was sent. Lifeline states it’s to early to follow up with Lilly. But we will refax it. Only it was not faxed according to Lilly. So I’m out of meds and no idea when I will get meds. However the are still taking money out of my account. Don’t believe them that they are only place you can get free meds from. Lilly states you can complete the forms and fax them in and it does not cost $99 start up and $49 a month.




