Richard I.
I’ve been trying for two months to get…
I’ve been trying for two months to get my trulicity and they have refused me twice so I’m wondering what’s going on I got a letter from Lily stating that they are not taking any more applications and then I’m out of luck Michell I called you I’ve paid you $69 for two months and I haven’t seen any results I would like to see some results and get help with my medication so let me know what’s going on. Thank you sincerely Mr. Richard Irizarry
Response from Prescription LifelineJun 27, 2023
Thank you for your feedback. We acknowledge that the application and enrollment process for patient assistance programs can be intricate and time-intensive. As a member-centric advocacy organization, Prescription Lifeline is committed to guiding our members through this process. Our chief objective is to provide steadfast advocacy for our members, aiding them throughout the application journey and subsequent enrollment period. While we strive to provide superior advocacy services, we must note that our influence does not extend to approval decisions or medication distribution pertaining to patient assistance programs. After reviewing your account, it appears you've interacted with our office and have been granted a credit. As a show of good will, I am issuing another credit to your account for the inconvenience. Should you need further assistance, or wish to discuss potential improvements to your experience, our customer service team is always available to help.