Premium Parking - United StatesReviews of premiumparking.com

I recently used one of their parking lots. For some reason the receipt did not come across when my session ended. It's a business expense so I needed the receipt for accounting. Kimberly was very helpful in proving my receipt even a couple weeks after I had been there. Appreciate the customer service.

The agent had a very pleasant demeanor. He listened to my issue and acted very promptly in assisting me to get it resolved. He showed great compassion.

My experience was great by Kimberly the customer service agent. She was so quick in addressing the issue, knowing how I needed help, and speaking to me like a human. The app could use a little work, and navigating the telephone prompts only to receive an invoice link, and no option to dispute in the link, was quite frustrating. Kimberly deserves 5 stars, not the current parking system provided by premium. I'd prefer to take a ride share than park in a lot that automatically sends you a violation and requires you to dispute it.

The great customer service I received. Calls were handled efficiently and politely. Cynthia Alagoe is the best!

Cynthia was nice and patiently help me to pay the invoice.

I just spoke with Kimberly about a parking invoice that I received and she was very friendly and efficient. She was patient and allowed me to explain my situation. Fantastic!

I haven't parked yet BUT, as a firm believer of "Know before you go," I called Premium Parking in New Orleans to inquire about what I needed to do as a handicapped person before arriving next month to avoid any potential problems. I got Yolanda R. on the phone pretty quickly and she did an excellent job of walking me through all the steps of what to do and what not to do in the process. As a N.O. native that only comes home now and again, I will tell you she represents all that is good and right with New Orleans. She was patient, knowledgeable, courteous, empathetic, helpful, and extremely pleasant. I hope Premium Parking knows what a valuable employee she is! DM

My representative Cynthia went out of her way to fulfill my request with the utmost knowledge, professionalism and courtesy. I was delighted with the experience, because my situation could not be solved simply on the website, I will continue to park with and recommend Premium.