Premium Parking - United StatesReviews of premiumparking.com

Total scam company. Forgot to pay $5 parking fee at one of their own garages in Memphis, TN. Got an invoice a couple of weeks later for the $5 parking fee plus $25 "Invoice Fee", for a total of $30. That's a 500% penalty for not paying $5. Letter threatened booting or towing if I didn't pay. Really? Booting or towing over a $5 parking fee? But it gets better. The nasty letter has both a web address and a QR code for payment of the ripoff fine. But when I used either one, it pulled up a screen that showed an amount due of $52.44, not the $30 on the invoice. My only options were to pay the $52.44 or dispute it. I disputed it. But I bet a lot of people feel under duress and pay it just to be done with it. Being red hot mad at this point, I found a customer service phone number. Once I figured out how to get a live person (it wasn't easy), I was sent a special link in email that would allow me to pay the correct amount. The link sent in email was a completely different web address than what was provided in the letter or from the QR code. Very fishy. I also filed a complaint with the BBB because the whole thing just feels so scammy. Their response was that the screen asking me to pay the inflated amount was an error and that they would get their web developers on it right away. Yeah right. It's totally by design and I'm sure it's still there and they're still ripping people off with it. Another scammy thing about them is when I filed the dispute with them, it ended with a message indicating it would take 72 business hours for a response to the dispute. That's 9 business days! REALLY?! So very scammy. Any reputable company should be embarrassed to tell a customer they need 9 days to look at a dispute. It's absurd and insulting. I will avoid them at all costs in the future. Total scam company that wants to pretend they're on the up and up. Based on some of the negative reviews here, they've done much worse to other people. Why is it that towing and parking companies are always total scams??? Are those the go-to businesses for criminals to get into?

Date: May 29, 2026 ​ ​I recently spoke with a customer service representative named Ryne Carpenter regarding a dispute, and the experience was outstanding. ​Instead of a generic script, Ryne took the time to go through every single detail of my record with absolute precision. I had paid for three different vehicles on the night in question, and he carefully reviewed the transaction history and filed the dispute on my behalf right then and there. ​It is rare to find this level of thoroughness and dedication in customer service. The entire process was efficient, transparent, and highly detailed. Exceptional execution by Ryne—Premium Parking has top-tier talent handling their customer support.

I had trouble getting the parking from the app. Tried for like 15 mins and gave up. Called the phone number posted for assistance and waited a few mints. Got Leo on the phone and he assisted me with no trouble. He even pointed out I qualified for the early bird rate which was awesome. On my way out I saw cars booted that evidently did not read about paying for parking first. So happy I called the number.

Customer Service is second to none. Problem resolved within 10 mins. Couldn't ask for better.

Quick and easy customer service process.

Sharmaine provided excellent customer service. All my issues were quickly resolved and couldn't have gone any better.

I had an excellent experience with Premium Parking. Cynthia was friendly, courteous, professional, and extremely helpful. She quickly understood my situation, demonstrated a strong knowledge of the system, and resolved my issue promptly. It is refreshing to work with someone who is both knowledgeable and genuinely pleasant to speak with. Thank you, Cynthia, for the outstanding customer service.

The Customer Service representative Ryne was so nice and attentive. He really made my day and was able to help me with my needs in a speedy timeframe.