Premium Parking - United StatesReviews of premiumparking.com

Ryne was incredibly helpful and considerate.

The situation gets 1 star but the customer service rep Micah D. gets 10 stars. We reserved in advance. Today, when we arrived, it was filled to capacity and we could not get a parking even though we reserved in advance. I promptly cancelled all reservations but the refund went to then Premium parking wallet. Calling customer care, I was helped by Micah D, who listened and made me feel like a priority. She helped me receive my refund back to my original card and I am Happy. Micah is a gem and deserves praise and all of the money for her amazing service!

Ryne was an absolute rockstar. He walked us through what needed to be done gave us realistic expectations but was able to get the situation resolved without a few hours. He followed up with us to ensure we were satisfied. Ryne’s customer service was outstanding and made what could have been a difficult situation stress free.

Needed a receipt for work accounting and thought it would be difficult to obtain but went to the online assistance and thought it would be automated but it was actually a live person who obtained my receipts from 2 months prior quickly. I appreciated the costumer service.

Great customer support. Ryne was quick and helpful

Ryne in customer service was phenomenal. I’m so thankful to have gotten him on the line. Thank you Ryne for going above and beyond

UPDATE: Premium Parking responded by acknowledging they found no payment associated with the license plate captured by their cameras and offered to reduce the citation from the full amount to $25 as a "courtesy." What their response still does not explain is why Premium Parking charged my American Express card $3.45 for parking during that exact visit. I provided the transaction details and merchant reference number, but rather than tracing the payment through their own records, they chose to offer a discounted citation. As a customer, that's frustrating because the evidence shows I paid for parking—the dispute is about how their system associated that payment, not whether payment was made. I regularly park at this Premium Parking garage serving the South Miami Medical Arts Building, where my wife and I have numerous appointments with physicians affiliated with Baptist Health South Florida and Baptist Health Doctors Hospital. During our recent visit, I paid for parking through the Premium Parking mobile app immediately upon arrival, as I always have. After leaving the garage, I was surprised to receive a parking citation alleging that no payment had been made. I completed Premium Parking's online dispute process and submitted a copy of my American Express payment record showing a $3.45 parking charge, which exactly matches the duration of my parking session on the date in question. The payment was successfully processed, so the citation should never have been issued in the first place. I've also asked them to verify whether there was a simple typographical error in the license plate I entered into the app, since their system captured my plate upon departure. For a parking operation that serves patients and visitors seeking medical care, this is an unnecessary hassle. The burden should not fall on paying customers to prove they paid after the system incorrectly issues a citation. I am hopeful Premium Parking will review the documentation, correct their records, and cancel the citation promptly. I'll update this review once the matter has been resolved.

Had an issue as I didn't see the signs for payment in advance. Received a citation with penalty. Called Premium Parking. Spoke with Sharmaine. She helped me set up my account for future use of the parking garage and ease of payment. She was wonderful. Great deposition and excellent customer service. I filed an appeal. Ilene's if I don't get a reprieve, it's OK. Glad I was able to speak with Sharmaine. She was excellent