Premium Parking - United StatesReviews of premiumparking.com

10/5/2026 The representative was accurate, courteous and knew exactly what needed to be done. I was on the call no more than 5 minutes regarding my parking violation. !

I called Customer Service because I was having issues with the app and Yolanda went above and beyond to help me. She was totally professional during the process and resolved the issue. Fantastic customer service and support!

I had a dispute with Premium Parking Services but Kimberly resolved it quickly. Kimberly was kind, courteous, and helpful and I'm thankful for her customer service. Thanks so much!

I made a mistake with my Parkmobile app and Kimberly helped me through all the steps to correct the problem....she is just awesome

Premium Parking Review — 1 Star Title: Paid $483.95 and Then Budget Was Billed for Additional Parking Violations My experience with Premium Parking in New Orleans has been extremely frustrating. I was in New Orleans following the death of my mother and for her funeral services. I used Premium Parking's mobile system for a multi-day parking stay. I entered my phone number, and the system populated the Texas vehicle/license plate previously associated with my account. I did not manually enter that Texas plate. My personal vehicle was physically in Fort Worth, Texas while I was driving a rental vehicle in New Orleans. I paid Premium Parking $283.55 for parking from July 2 through July 6, 2026. The rental vehicle was later booted with the reason listed as “Plate Not In System.” Even though I explained that I had already paid for parking, I was told the boot could not be removed unless I paid. I paid another $200.40, which the enforcement receipt itemizes as a $110 boot fee plus $90.40 for “Unpaid Parking.” I subsequently received written correspondence from Premium Parking acknowledging an enforcement/location issue and stating that the booting had been voided. However, I did not receive my $200.40 back. Then Budget contacted me seeking another $347.28 for two Premium Parking violations from July 2 and July 4. So I have already paid $483.95, yet additional violations were apparently sent to Budget for collection. I have disputed the matter and am requesting a complete accounting and appropriate refund. If Premium Parking maintains that my $283.55 payment was associated with my Texas vehicle rather than the rental vehicle, then I want an explanation for why Premium Parking should retain $283.55 for New Orleans parking supposedly associated with a vehicle that was physically in Texas. Consumers should carefully review their receipts, vehicle information, parking transactions, and any subsequent enforcement charges when using this service

Kimberly was very pleasant and extremely patient and helped me through the process of handling an unpaid citation due to a misunderstanding on my part.

The customer service rep Ryne Carpenter, made this experience comforting and easy to comprehend.

Kimberley was very friendly and professional and dealt with my issue quickly and efficiently. I wish more customer support workers were like her. Thanks Kimberley.