Premium Parking - United StatesReviews of premiumparking.com

Kimberly is the best customer service person in the whole wide world! She is so smart about their services. Everyone should use the PP folks. Best ever!

Kimberly was so kind and patient. A pleasure to talk to!

Ryne Carpenter was extremely helpful in assisting me with getting a receipt that I needed for my work card. It was done promptly and in a nice fashion. Thanks, Ryne!

Kimberly was very friendly, accurate, quick, and helpful in purchasing an annual Parking Pass for Lee County FL. She also gave me excellent advice concerning another issue that I have had concerning a Parking Pass. Kimberly is an excellent representative of Premium Parking!

The phone tree is absolutely horrible. After several tries I managed to be connected to Kimberly in customer service. She was EXCELLENT, REDPONSIVE, KNOWLEDGEABLE and Yvery helpful

Ryne in Customer Service was wonderful in walking me through reactivating my parking pass subscription for my local county's parks. The Premium Parking website has areas that are not super-intuitive to navigate through, so it was a great relief to talk with someone so helpful and understanding.

Ashea was great and very helpful

I am writing this review to warn others about the way this company operates and the serious concerns now documented in public lawsuits and consumer complaints. This company sends privately issued parking invoices that look official and threatening, but they are not government tickets and carry no civil or criminal penalties. They rely on automated license plate recognition systems and back end data pipelines to obtain people’s names and addresses from DMV records, then mail invoices and late notices demanding inflated amounts of money. A federal class action lawsuit filed in the U.S. District Court for the District of Maryland (Northern Division) alleges that Premium Parking Service, Municipal Parking Services, GovCIO, and LOB, Inc. knowingly obtained and used protected DMV data in violation of the Driver’s Privacy Protection Act, all to send “threatening” parking tickets and late notices with fees far above the original parking cost. According to the lawsuit, the system works like this: cameras at Premium Parking lots capture license plates and parking duration, Municipal Parking Services transmits the plate data to GovCIO, GovCIO runs DMV lookups through data brokers to pull non public motor vehicle records, and LOB then mails surprise tickets and late notices to people’s homes. These letters often include language about booting, towing, or sending alleged debts to collections if payment is not made quickly. On top of that, the Better Business Bureau shows hundreds of complaints against Premium Parking Service, LLC in the last three years, including cases where customers say they paid, were misled on site, or were scammed by unauthorized “attendants” operating in camera enforced lots. Many complainants describe poor signage, malfunctioning payment systems, and punitive invoices despite acting in good faith. In my own experience, I have received invoices for vehicles and license plates I do not own and have never owned. That means their system is not only aggressive, but also inaccurate. When a company is using automated surveillance, third party data brokers, and mail based intimidation to demand money from people who had nothing to do with the alleged parking event, that is a serious problem. If you receive a notice from this company, do not assume it is a government citation. Check whether the vehicle, plate, date, and location actually match your records. Document everything, dispute the invoice in writing, and report repeated or fraudulent notices to consumer protection agencies, including your state Attorney General, the FTC, CFPB, and local consumer protection offices. If you believe your DMV derived data was misused, you may also want to follow developments in the class action lawsuit under the Driver’s Privacy Protection Act and consider speaking with an attorney about your rights.