Your one-stop online store for everything you need to build your dream home. We work with the top kitchen and home brands in the industry to serve your dreams for your home.
Premium Home Source (premiumhomesource.com) has 394 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
premiumhomesource.com
Website
premiumhomesource.com
Category
Home Goods Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 13% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ordering our new THOR 36 inch gas range from Premium Home Source was a very easy and satisfying experience. They were the only source that had this range in stock. Shipping was free and delivery was on time. All in all it was a great transaction.
Response from Premium Home SourceJan 17, 2024
We are delighted to hear about your positive experience with the THOR 36 inch gas range. It's great to know that our in-stock availability, free shipping and timely delivery contributed to a satisfying and hassle-free transaction for you.
Thank you for choosing us for your purchase and for taking the time to share your experience. We are committed to continuing to provide great products and services, and we look forward to serving you again in the future!
LO
Lori
Customer Care is outstanding!
Customer Care is outstanding!
LA
Lori Adina C.
5 Stars Are Not Enough!
Right off the bat, I want to say that if I could give 10 stars, I would; 5 stars are just not enough! Shopping for appliances w/ PHS was terrific. 1st, my call was answered by Astrid, who was pleasant & professional, & treated me like a valued customer, even before I ordered anything! Our sales representative, Alex, answered all our questions (& there were many), took the time to explain different options & equipment, applications for our contractor, & factors to consider when making our final decision. Alex was extremely knowledgeable & helpful; he always called us back, responded w/ email diagrams & schematics when needed & followed up w/ us to make sure we were completely satisfied. We felt confident w/ the information that Alex provided throughout the process. We highly recommend PHS b/c of their great prices, package deals & exceptional customer service. Well done & thank you so much! Also, we were so pleased w/ the shipping company that PHS used, A&M Home Delivery Service. Walter & Derrick handled the hard work & heavy lifting w/ ease! They were prompt, efficient & very careful w/ our appliances. Thanks again, for a fantastic overall customer experience.
Response from Premium Home SourceJan 17, 2024
Thank you so much for your fantastic review! We're overjoyed to hear about your exceptional experience with our team, especially Astrid and Alex, and their dedication to customer service. Your detailed appreciation, especially for the thorough assistance and knowledge shared by Alex, truly means the world to us.
We're also delighted to know that A&M Home Delivery Service met your expectations with their careful handling. We look forward to continuing to provide you with outstanding service and great value in the future. Thank you for choosing and trusting Premium Home Source!
CU
customer
I'm thrilled with the Big Ass Fans…
I'm thrilled with the Big Ass Fans Haiku L 52" Ceiling Fan from Premium Home Source, and their customer service is truly exceptional. From the moment I inquired about the product to post-purchase assistance, their team was incredibly helpful and responsive. They went above and beyond to ensure my satisfaction. Kudos to Premium Home Source for delivering not just a great product, but also outstanding customer support. Highly recommended!
Response from Premium Home SourceJan 17, 2024
We are truly happy to receive your wonderful feedback about your experience with the Big Ass Fans Haiku L 52" Ceiling Fan. Your satisfaction is our top priority, and we're thrilled to know that our team's efforts in providing exceptional customer service made a positive impact on your purchasing journey.
It's customers like you who make our job so rewarding. We look forward to continuing to serve you with the same level of excellence in the future!
OL
Owen L.
DIY Delight
We couldn't be happier with the MRCOOL system. The DIY installation was a breeze, and the savings were substantial. If you're even a little handy, this is the way to go for a comfortable home.
TG
Toby G.
True to Its Word
The DIY aspect of the MRCOOL system lives up to its promise. We followed the instructions and had it up and running in no time, saving thousands in HVAC technician fees. A smart choice for the DIY enthusiast!
KU
Kurt
Amazing experience! We could not be happier!
The experience with Premium Home Source has been unlike anything else we’ve had when shopping online. They took the time to understand our kitchen design and suggest the right products for our needs. We ended up going with a brand new Thor appliance package and a range hood insert for our custom wooden hood. Originally I was going to just cover the wall mount hood but PHS suggested the insert and it would be more concealed and easier to install. My contractor didn’t even know that product existed! All of the appliances are beautiful and shipping and installation could not have been smoother. We had a few questions and called PHS and they were able to quickly clear things up! I would highly recommend shopping for your new appliances at PHS - they make things easy and stand behind their products!
SF
Steve F.
Very happy with our purchase!!
Awesome retailer of luxury appliances! We did a full remodel of our kitchen and purchased all of our appliances from PHS. They guided me every step of the way and we were able to select the perfect set of appliances that match our kitchen specs. We especially love the range - we went with the zline 48 inch stove with the champagne bronze trim. It’s such a unique piece in our kitchen and I love the color!! Overall a great experience and we would gladly purchase from PHS again!