Premium Home SourceReviews of premiumhomesource.com

After a significant search, Premium Home Source had the best overall price and delivery for the 8-piece mini-split system I wanted to purchase. Their website is super easy to use and they were going to deliver immediately. But I realized I would be away when it arrived so I requested a delayed shipment. It was simple and I received it exactly when requested! I discovered that I underestimated the output on one of the wall units, so I contacted PHS requesting an exchange. They sent me a return email immediately and I purchased the new unit within a few minutes. Since I purchased a whole system from them, they waived the re-stocking fee associated with return. It was greatly appreciated. I’m in business!!!!

Service from Premium Home Source was excellent. The shipment arrived early. Their hospitality and responsiveness when I needed to return a part of my order was top notch. I am very happy with the service and would recommend to others.

We have been a fan of the Big Ass Fans for a long time now. Premium Home Source offers them at the lowest price point we have found anywhere. We intend to continue purchasing these fans from PHS!

The PHS customer service team, especially Beverly, was exceptional! One of the fridge doors was damaged, I contacted the customer services team on 27 Aug and on 1 Sept a replacement door was delivered! Beverly was communicative and let me know the status of my claim each step of the way. I HIGHLY recommend PHS for any appliance purchase.

We love our new Mr Cool AC we bought from Premium home source. Also, I purchased some items that I didn’t end up needing after we installed the AC and they were nice enough to let me return them since they were unused.

Customer service was attentive & responsive, felt like I was dealing with a company that actually cared...a rarity these days. The delivery was postponed due to an item being out of stock, but only by a week or so. For such an important purchase (a mini split, providing much needed cooling & the promise of heat in winter), a minor inconvenience. Now that it's installed & running, we are very happy with our choice.

I was able to customize my order to get exactly the Mr Cool mini split system I needed. The people at Premium Home Source were great. Even after I realized I ordered the wrong line set they helped me with the return and re order of what I needed. I highly recommend them.

Website said appliances were in stock, but it took 4+ weeks to get them. Once delivered, 2 of the 3 were damaged and I had to turn the shipment away. The one that wasn't damaged turned out to be defective so I asked to return. PHS passed me off to the manufacturer (Forno) who in turn, passed me back to the retailer (PHS). Neither company will reply to my inquiries. Now I'm out several thousand dollars and have a defective Forno range that doesn't work.