Premium Home SourceYour one-stop online store for everything you need to build your dream home. We work with the top kitchen and home brands in the industry to serve your dreams for your home.
Premium Home Source (premiumhomesource.com) has 394 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Adam V.
Premium Home Source is an amazing option for high end appliances. This would easily be a FIVE star rating if they offered in home delivery for all appliances and there were no delays in my delivery. That said, I'd recommend them EVERY time, I'd just recommend you order ahead of when you need your appliances.
Mitch
Very easy to find the product I wanted and easy to order.Shipping was perfect and the merchandise arrived packed to prevent damage. Perfect.
Craig B.
Great customer service and quality equipment
Jeremy S.
I am going to definitely recommend you guys to others. First time buying from PHS but the customer service will definitely have me coming back!
Nessa W.
We purchased a MrCool 18k BTU unit and installing was pretty simple. What was great was the experience with Premium Home Source. The shipping was fast, the driver actually called us and met us somewhere to deliver as the huge semi would not have been able to get to our home in rural Arkansas. The driver for Premium went above and beyond to reach out and arrange delivery with us. Excellent experience.
customer
Product is as advertised and I’m happy
Kathy
We had never installed mini splits before, but found it easy to order everything that we needed. The shipment came quicker than I expected. The instructions were excellent and we took our time with each step. We were able to install the 2 head system flawlessly and has worked perfectly since the installation. This DIY project saved us a lot of money and we definitely would do it again.
Password R.
They promise anything, including 30 day returns. Once the order is placed no change, help, whatever is possible "and have a nice day". My first order went fine because the Mr. Cool DIY almost installs itself. Smartphone link doesn't work, but Apple is likely the problem. My second order (larger 2 zone) I ordered the wrong air handler. Even before it shipped I tried to change, so they expedited shipment and then said no change allowed. I had offered to pay a restocking fee and freight. 15% then 35% then it became pay the freight back, 35% on the entire order. Then the return policy added a clause not allowing return for "Buyer Remorse". While the shipment was still in transit they wanted pictures. If when it arrives I accept it and open any package it is no longer in original packaging, and ineligible for return. The real reason for no return, no exchange is they aren't a real company. It is just a Shopify website. Everything is drop shipped. They have no site to receive a return and likely have never seen what they are taking orders for. It is cheaper for me to return the air-handler to my nearest landfill and buy a replacement from a reputable dealer. One that has actually seen a Mini-Split.
