Premium Home SourceReviews of premiumhomesource.com

This company went above and beyond to help me get the right products in a timely manner. They even helped me save money with their recommendations. Highly recommend.

Truly so personable and great to communicate with! It’s so hard to find businesses that CARE and where you can get a real human on the phone. Thoroughly amazing people!

The customer service was excellent! Very knowledgeable.

my warranty was expired on a high end microwave(zline). The microwave was still replaced and no cost to me. It was only 2 yrs old. Excellent customer service. I would use Premium home source again!!

It was easy to set up my package . Salesperson was very knowledgeable. I gave them the number of rooms , ceiling height and square footage of each room . Installing this package myself will save me $15,000 in labor cost compared to the HVAC mafia wants in the bids I received. 9K BTU more cooling power than what the contractor offered in his bid. WINNING !

Over the past 5 years in purchasing my major appliances with Premium Home Source, I have done so with the highest levels of competence in knowing my order will be filled without error. Their knowledge base with all of their product lines are outstanding. They are proactive with their support to the customer. They are responsive to email communications and take care in covering the details of any type of order. There support to customer is at the highest level based on my experience with companies dealing in this type of industry. There customer sale staff is outstanding. They follow up on all my request. The customer services staff was no short of excellent as it related to my service needs and request. This is why I am a repeat customer and don't see changing anytime in the future. A VERY SATISFIED CUSTOMER.

Alex and team at Premium Home Source (PHS) was amazing to work with. Alex was knowledgeable about the products I had questions about, and he was so willing to help past the sale. In fact Alex and team are working with me on an extended delivery date. I highly recommend PHS to anybody looking for a great price and exceptional customer service.

**update** After some back and forth with FORNO, they are sending a new microwave to replace the broken one. Premium Home Source has assisted with getting this done and we appreciate the help. We really do love our appliances!! BUYER BEWARE....We bought a Forno appliance package through Premium Home Source. The appliances themselves "look" great. Getting the microwave that NEVER worked to begin with is proving to be quite difficult. I sent an email with a video 2.5 weeks ago. The video was 20 seconds long, yet we received an email from Forno (not Premium Home Source) that they could not open it and we had to send a video through their portal, which I did. We have reached out multiple times to Premium Home Source for help only for them to send an email to Forno. And again.. getting no response. Our requests just gets deflected to Forno and nothing happens. I still don't have a working microwave so my advice to anyone planning to buy from Premium Home Source to either know someone that can fix it or you can fix it yourself. Whether it's Forno or Premium Home Source, customer service is 1 star. It's very disappointing that we paid a lot of money for these appliances, and I can't even get help to get it fixed.