Premium Home SourceYour one-stop online store for everything you need to build your dream home. We work with the top kitchen and home brands in the industry to serve your dreams for your home.
Premium Home Source (premiumhomesource.com) has 394 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Dan
The customer service was beyond expectations when a Zline product was damaged in shipment. PHS had people who spoke American English, and were helpful to send a replacement pronto! I would recommend you use this vendor for your appliance needs!
Clint M.
Premium Home Source has a great range of products. They have great service and my shipments have been very timely! If you are looking for high quality products for your home look at PHS first!
customer
Premium Home Source hires premium people! Everyone that I had contact with via email or phone was courteous, knowledgeable and efficient. Kathy and Astrid provided amazing customer service. I got the appliances I wanted for an unbeatable price, and was able to receive a prompt refund for a range hood insert that ultimately was provided by my cabinet maker. I would highly recommend this company for the best prices on the best appliances!!
Dawn J.
Excellent Customer Service! I love the customer service so far. I was granted delayed shipping due to my construction timeline! I’ve received calls to make sure my shipping date was good or if I needed to push it. I really appreciated that!
jamie S.
They have extremely poor customer service and communication. After the order, the only thing you receive is the robot order confirmation. Then it is radio silence for weeks. I finally asked them to cancel the order, but instead of doing that they hurried to get it out the door and ship it even though I told them not to several times. I told them that the shipment would be refused. They ignored that sent everything and when it was refused, they decided that they should charge me 35% "restocking fee" that was never disclosed previously. They are liars and thieves, so beware if you decide to do business with them. It's all very dishonest.
David
The young lady was very attentive to my needs, and worked diligently to resolve my situation. Thank you for your concern and attention in providing the assistance that I needed.
Wendy S.
Premier home has the BEST customer service! I had an issue with the delivery team, where they delivered a damaged part of my fridge. reached out to home source and their customer service team immediately responded and contacted the manufacturer to help replace the damaged part. They were so sweet and helpful through it all! It’s the kind of treatment you don’t find anywhere anymore. Thank you guys so much!
Claudia
I am writing to let you know that WENDY is amazing!!! She took all the time and all the care in the world to help me make a 30 year dream come true. We had interruptions, disconnections and my confusion and she handled all of it with patience and grace. She is amazing!! Thank you, Claudia Roberts
