Premium Home SourceReviews of premiumhomesource.com

Great communication, great delivery

Ording process was simple, and sales staff was very accommodating and helpful. Our MRCOOL DYI 4 Zone 36,000 BTU system with four 9,000 BTU ceiling cassettes arrived with no damage at all. There were no missing components. The ceiling cassettes came with 30' electrical cables and long drain tubes. Neither of these would be used since the line sets ordered with the system, which were longer, come with matching electrical cables and the drains use 3/4" PVC pipe. So, these parts are just waste. The installation went as smooth as can be expected for this type of system. Did not need to contact customer support for any reason. System works perfectly. Smart features work perfectly as well with Google Home. My one complaint would be I was told I would receive the unit in one-month because it was on back order. That turned out to be over five months. I don't blame Premium Home Source since they probably got the information from MRCOOL. But it all worked out so I'm happy.

I ended up having to return some items that were damaged. No fault of PHS. I had to get a refund. Alex helped my through the process. He was great.

I couldn’t be happier with this dishwasher! The black finish with brass handles gives it a stunning, high-end look that instantly elevated my kitchen’s aesthetic. It’s not just a pretty face either—this machine runs whisper-quiet, which is a game-changer in an open-concept space. Every load comes out sparkling clean, and the interior layout is incredibly well-designed. It stacks dishes efficiently, making the most of every inch. Installation was a breeze too—straightforward and hassle-free. If you’re looking for a dishwasher that combines style, performance, and practicality, this one checks all the boxes. Highly recommend!

I mistakenly ordered the wrong size range for my new kitchen. When I discovered this, I had to change not only the order for the range, but also the hood vent. The team at PHS was very helpful with the order changes and with scheduling delivery of all 6 appliances on the same day after closing. Thank you!!!

I had a whole Kitchen full of Forno Appliances for a build out restoration that was almost ready to go on the market.....Still no appliances from Forno! I escalated the issue and spoke with Alex, he immediately has a few suggestions on what to do and how to get all the appliances to me to meet our construction deadlines! He made it happen and thus I am very impressed and forever grateful to Alex.

Good product good delivery

I have an order for a full set of appliances, and the Customer Service team is spot on… I’m on hold for one of the appliances to come into stock… as I knew this when I purchased, they continue to respond quickly to my inquiries… so I’ll have to say so far so good I really have no complaints… once I receive my appliances, I can upload pictures… bottom line is I love the customer service and the prices of this company highly recommend