Premium Home SourceReviews of premiumhomesource.com

Am satisfied with the service providers

Great customer service. Had issue with Forno oven and Forno was dragging their feet and not responding while still under warranty. I had to personally cover the cost of the repair, around $500, and Premium Home Source reimbursed me as Forno was not responding. Great to work with, fast response time, and quick solutions. Recommend Forno based on product quality for the most part, but not for their customer service. Thankfully PHS picked up their slack in that area. Will use PHS again for future appliance needs.

Easy to order website. Communications as to shipping time, arrival, etc. kept me informed when appliances would arrive.

I am extremely impressed with the level of customer service! They are truly amazing—knowledgeable, friendly, and always willing to help. What stood out the most was how quickly they follow up. Any time I had a question or needed clarification, they responded in a fast and efficient manner. It made the whole experience smooth and stress-free. Highly recommend!

We have purchased a full set of Forno appliances from them. We are very pleased with the appliances , they look amazing and coming at a very nice price. PHS customer service reached out multiple times and followed up every step from ordering to delivery . Astrid went above and beyond to ensure we were fully satisfied with our purchases and their services .

i enjoyed the prompt response with question and guidance. their return policy was user friendly and i had person interaction. I had to return an appliance the contractor did not use, aftercall.

They have been very helpful since day one picking out our appliances!! They made it very easy! We had a little issue with delivery( not because of them) but they rectified it for us in a very timely manner. They are so professional!! I would highly recommend them with any home project!

From the first contact with Sarah, it has been a fabulous experience. I suffered a horrific accident and really needed to return my purchase as I would not have been able to use it. She was kind and understanding and worked with me with compassion. I totally cannot say enough good things about her.