Heather K.
We sent a review in on the …
We sent a review in on the Powersmart 170cc mower on May 30,2025 listing the multitude of problems we have had with this product and that there has been no effort by their customer service group to rectify any of the problems or to even try to help us out with any of the problems. Unfortunately today another of the mowers wheels fell off as they are only very weak plastic. We have "Jerry Rigged" this two year old mower to keep it going by buying after market parts and making those work. We notice in our area that there are four identical mowers on "Facebook Market Place" trying to sell them as the product has many issues with quality. Good luck in even trying to get in touch with customer service -- Long wait times on the phone. Be very wary if considering this mower.
Response from powersmartusa.comJun 18, 2025
Hi there, We sincerely apologize for the continued issues you’ve experienced with your mower and the frustration caused by both the product quality and our customer service response time. This is certainly not the experience we want any of our customers to have. We truly value your feedback and take it seriously. We’re actively working to improve both the durability of our products and the responsiveness of our support team. Regarding your mower, we’d still like the opportunity to assist—if you’re open to it, please reach out to us again at [email protected] with your order details and any remaining issues, and we’ll do our best to make it right. Thank you again for sharing your experience. Your feedback helps us improve.