powersmartusa.comReviews of powersmartusa.com

I have been attempting to order an air filter assembly for my PowerSmart lawn mower for about eight months. Even with sending them the part numbers from the parts catalog that came with the mower, and photos of the part itself, they have sent me the wrong items. This has now happened twice. Although my mower is only about six years old and has been trouble free, it seems parts are no longer available for it. The service reps are very polite if you are fortunate enough to finally get through to one, but they are quite slow in responding to emails. I doubt very seriously if I would consider purchasing any PowerSmart products in the future.

I purchased the 170cc lawn mover 2 years ago. This year when we started using it arms broken from both. On checking I found that it's frame is made of plastic which broken very easily. It's engine is very good but I cannot use it as can't push it. I can't weld it's it is plastic. Administration is requested to make it metal body instead of plastic.

Warranty process with this company is horrendous. I bought a leafblower. One of the batteries worked only one time before it died. I tried calling a couple times and got put on hold forever. I ended up emailing, but every email was like starting the process all over again, until I figured out I had to include a screenshot of my previous emails, so they would understand that I've already been in contact with them. It took about a year, but I finally got my replacement battery.

Customer Service VERY POOR . Contact Information on Web site doesn't work or is getting ignored . I have a question that would take maybe a minute to answer by Email . Sent a Email 24 hours ago I still have not heard back .