PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: [email protected] the meanwhile, we understand how disappointed it was due to the phone no answer.Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service.Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
powersmartusa.com (powersmartusa.com) has 236 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Website
powersmartusa.com
Category
Garden & Pond
Location
Itasca, Illinois
Listed on Five Star Index
2026
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The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
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Worst Customer service company I have dealt with (Power Smart USA)trying to replace a snowblower part and no one whatsoever has helped me out at all, zero return calls zero email returns so I recommend buying a different brand for your needs I could've had used my money for a much better brand ,I hope everyone reads this and realizes this is the worst service possible YES!!! take your money somewhere else and buy better /reliable machine , I wished there were 0 stars to give .
GE
George E.
I purchased a power smart…lawnmower
I purchased a power smart self-propelled lawn mower. On April the 10th 2023. A month and a 1/2 after I received it. The lawn mower stopped working. The engine would not start. So I called the company. And the lady told me the particular engine that I had. They have lots of problems with them and they are not selling them Anymore, they are giving refunds. I still have not gotten my refund. And every time I call,the phones do not work. I get knocked off when they say I'm next in line. Nobody answers the phones. I just want my money back. 😞
T
T
After trying to reach customer service…
After trying to reach customer service for 6 months and never getting past hold it's apparent they do not exist. Don't bother trying to file a warranty claim or ordering parts which YOU WILL NEED with their products as they are a scam corporation.
Response from powersmartusa.comOct 17, 2023
Hi there,
I'm so sorry for having you to keep waiting. This is PowerSmart Service Team.
Our Telephone Service is out of service due to regional problems.
If you have any questions, please contact to us in email.
We’re trying to reconstruct our Telephone Service.
We are committed to addressing any questions or concerns you may have.
Your satisfaction is important to us and we value your responses.
All responses will be used to further improve our service and product quality.
If you don't mind, could you give us a chance?
Per your issue, I'd like to send you the free replacement parts if it's available.
To make sure you could receive the correct part, could you please provide the following information to our support email address [email protected]
Shipping Address:
Model Number: ( It begins with “DB...” or “PS...” , eg. DB2194SR, PS7218SR，in engine sticker or box or manual)
Stock Number:（find the stock number of the part in the manual "Exploded view & parts list")
Once received, we'll provide the further resolution for you.
Regards,
PowerSmart USA Customer Service Team
AL
Alex
Low quality products with zero customer service and no warranty
I purchased a lawnmower that was delivered on September 28, 2022. It developed some issues (won't start when hot) and on June 21, 2023 the plastic casing broke. I cannot use the lawnmower anymore because the blade is touching the ground. The item is supposed to come with 3-year warranty, but when I called 800.791.9458, a customer service number, I was on hold for 40 minutes and had to hang up.
Update. Three and a half months later I get a response on TrustPilot? I commend you for your efficiency!
Response from powersmartusa.comOct 17, 2023
Dear Alex,
Sorry for your bad experience. This is PowerSmart Service Team.
Our Telephone Service is out of service due to regional problems.
If you have any questions, please contact to us in email.
Your satisfaction is important to us and we value your responses.
All responses will be used to further improve our service and product quality.
If you don't mind, could you give us a chance?
Per your issues, if you would, we'd like to send the free replacement parts to you to see if it could be worked.
To avoid wrong delivery, could you please send us the following information to our support email address [email protected]
Shipping Address:
Model Number: ( It begins with “DB...” or “PS...” , eg. DB2194SR, PS7218SR，in engine sticker or box or manual)
Stock Number:（find the stock number of the part in the manual "Exploded view & parts list")
Once received, we'll provide the further resolution for you.
Regards,
PowerSmart USA Customer Service Team
