powersmartusa.comReviews of powersmartusa.com

Based on a gal named Nina, who works for Powersmart, I would love to leave this company 5 stars because of HER, but the 4 stars has to do with my issues communicating with anyone there for about 2 weeks. I got a 21" 144 cc push mower. So far, it works great. Initially, I had some issues getting it started & had some questions, as well as I wanted to register the mower. For the life of me, I couldn't reach anyone at the company. Any time I called, I'd be on hold for over an hour, with a message telling me I was caller number 6, 5, 4, 3, 2, and then when I was the next caller, the system would hang up on me. This happened 3 times and I was about to call my credit card company. My last attempt was a final email. Nina responded and has been extremely helpful and responsive right away. She explained they are phone short staffed & communicate via email. Okay- as long as there is prompt communication, which NIna has done stellarly, they are A-Okay. Product working great.

Thanks for the quick response

We recently purchased the self propelled lawnmower for my son. We are located in the south where grass grows by the day..(fast). Well our belt cover broke, we bought one but it was the wrong cover. I called customer support and they help me get the the one we needed and he is back cutting the yard. As for the lawnmower it is very durable and strong. I have even walked behind it, it is self propelled so it really did the work I just guided it.. I really like it.. 😊

I have the battery powered PowerSmart blower and hedge trimmer. It was important for me to find a dependable and reputable product that would allow me to exchange batteries between my various tools. I had a challenge with one of my batteries and the team at PowerSmart helped me navigate the remedy seamlessly. I greatly appreciate their support and the products they produce.

Delivery was quick. Part was correct. Have had fantastic service from powersmart. They are truly helpful. Definitely recommend them

I bought a 22'' 200cc Gas Self-propelled Lawn Mower PSM2022 for $369.99 in June 2023. Within 5 min of using it on low height grass, the side discharge chute broke off. This 'part' is not replaceable -- it's machined on the frame. Instructions even confirm that. I tried to call the company 10 times then and 2 times just now (June 19 2025) for another problem because I can't afford to buy another mower at this time. My neighbor helped me make the mower usable last time by taping the chute and using a clothes hanger to keep the mower going. This problem requires a new started assembly and parts are ONLY available from PowerSmart, according to the company I tried to get fix it. Each time I've called PowerSmart, however, then and now, I'm disconnected. I followed all requirements for requesting a place to take the mower for repair since the part/s are machined on. Each time, I either received no answer or was sent a part that is NOT the one needed. I tried to get info to replace the machine from company and was never answered about that request either. I ended up reported the company to the Better Business Bureau and they agreed with my claim. PowerSmart never even followed through with a call back to them either. BBB posted my complaint. This company is a scam -- they've taken my money and left me empty handed and angry.

Responded fast and promptly. Customer service was very helpful.

We have had our PowerSmart battery powered weed eater for about two years and have enjoyed it. We recently bought a battery powered leaf blower that is also working well. The website is a little challenging to navigate, and finding the correct replacement string for the weed eater has been challenging. Customer service has been helpful in helping us find the correct string.