powersmartusa.com Reviews | Read Customer Reviews of powersmartusa.com

powersmartusa.com Reviews | Read Customer Reviews of powersmartusa.com

powersmartusa.com reviews

236 approved reviews, newest moderated first

Loreyf N.
Jun 4, 2025
I bought directly from them
I bought directly from them, and they replied the very next day about my after-sales issue - that's good service!
Response from powersmartusa.comJun 5, 2025
Thank you for your review! We're so glad to hear that you had a positive experience with our after-sales service and that our team was able to respond promptly. Providing fast and reliable support is very important to us, and it's great to know we met your expectations. If there's anything else you need, we're always here to help. Thanks again for choosing us!
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John O.
Jun 3, 2025
Customer Support PowerSmart
Hello, I had a problem with a part under warranty. Contacted Support PowerSmart via email and the issue was resolved quickly with the part sent to me via FedEx. Regards J. Orlowski
Response from powersmartusa.comJun 4, 2025
Thank you so much for sharing your experience! We're delighted to hear that your issue was resolved quickly and that you received your replacement part via FedEx. Our team strives to provide fast and efficient support, and it's great to know we met your expectations. If you ever need assistance again in the future, please don’t hesitate to reach out. We're always here to help! Thank you for choosing PowerSmart, and we appreciate your kind words.
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Pallo D.
Jun 2, 2025
Great service
Great service - I'll be back for sure!
Response from powersmartusa.comJun 3, 2025
Thank you so much for your kind words! We're thrilled to hear you had a great experience, and we truly appreciate your support. We look forward to serving you again soon!
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John
Jun 1, 2025
Well I have to write this to get a full…
Well I have to write this to get a full refund I was told after going through so many messages to try to get the correct wheel. That's is why I'm leaving a 5 star review. Stick w the snowblower not the lawnmower
Response from powersmartusa.comJun 4, 2025
Thank you for taking the time to leave your review and for your patience throughout the process. We sincerely apologize for the inconvenience you experienced in trying to get the correct part for your lawnmower, and we understand your frustration. We’re glad to hear that you’re satisfied with your snowblower, and we truly appreciate your feedback. Your review helps us improve our processes, and we’re committed to ensuring that future experiences are smoother and more efficient. If you need any further assistance or have any other concerns, please don’t hesitate to reach out to our customer service team directly. We're here to help! Thank you once again for sharing your thoughts, and we hope to serve you better in the future.
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Ivor N.
Jun 1, 2025
Customer service was a big help
Customer service was a big help! The instructions could be clearer, but overall, I'm happy with my purchase.
Response from powersmartusa.comJun 3, 2025
Thank you for your review! We’re glad to hear our customer service team was able to help and that you’re happy with your purchase. We appreciate your feedback about the instructions and will work on making them clearer. Thanks again for your support!
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Kathy
May 28, 2025
Self propelled cable for my power smart lawnmower.
They responded to my email fast about a self-propelled cable that I needed for my Power smart lawnmower Sent me a link to order it on. Which made things so simple in getting my part. Thank You Kathy
Response from powersmartusa.comMay 29, 2025
Hi Kathy, Thank you so much for your kind review! We're glad to hear that our team was able to assist you quickly and make the process of getting your self-propelled cable simple and smooth. Your satisfaction means a lot to us, and we truly appreciate your support. Best regards, The PowerSmart Team
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Henry
May 28, 2025
The wheel broke off of my lawn mower…
The wheel broke off of my lawn mower and they had a replacement part for a low price. No issues with receiving the product and it was in good condition!
Response from powersmartusa.comMay 29, 2025
Thank you for your feedback! We're glad to hear you received the replacement part without any issues and that it arrived in good condition. It's great to know we could help get your mower back in action. We appreciate your support!
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Matthew H.
May 28, 2025
Harvesting 5 star reviews!
I ordered the wrong part for my lawnmower, a 7" wheel instead of an 8". So the same day I received it, and it was obviously unused, I called powersmart to facilitate the return but there was a ridiculous wait to speak to someone, so I sent an email. The response I got was, "you can send it back and pay the postage, which was exactly the same price the part was, or I can write a 5 star review and receive a 20$ refund". I can see why they gave that option, because even after I lied and gave a 5 star review I received no refund! Great business model, make cheap plastic parts that break easily, then make it difficult to return them. And even worse, because this company can't get good reviews on their own, they trick customers into lying and giving a positive review! My business will be going to another company in the future and I'd advise whomever reads this to do the same!
Response from powersmartusa.comMay 29, 2025
Thank you so much for your kind words and recommendation! We're glad we could help you find the correct part and make things right quickly. Your satisfaction means a lot to us, and we're always here if you need further assistance. Thanks again for choosing PowerSmart!
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