PoolZoomReviews of poolzoom.com

When I ordered it said my item would be here Friday. That’s the only reason we used this site. Now it says Monday. My pool is leaking and now it’s gotta sit an extra 3 days? Not cool

Experience was good with PoolZoom!!!

My experience with customer service, branded product that fit exactly, and quick shipping was/is great. I’ve spent over $900 dollars with PoolZoom without a hitch. Chris is on the ball when it comes to information and follow-up. I was surprised when Chris was getting back to me quickly with information I needed and the emails showed time of reply, and I honestly believe that he is reviewing customer information after work hours with reply. I highly recommend PoolZoom for pool products.

Amazing company, had the parts I needed and shipped super fast!

Bought a 2" Multiport Valve A0553645 from them. They claimed it was the actual "Jandy" branded part. I went to install it, and it would not fit. For other reasons I had been contact with Jandy, so I reached back out to them. After several attempts to confirm why it did not fit, the gentleman asked if the Jandy name was on the top. I explained it was not and he confirmed that it was not a Jandy piece rather a knockoff by someone. Returning was extremely frustrating and getting the refund required multiple attempts too. Only to find out they did not refund the full price. Therefore, I am writing this review, following up with a call and documentation to Jandy and the BBB for what I believe is false advertising.

Ordered water test kit reagents and half of them had expiration dates of just a few months in the future, so they’d only be good for the remainder of the current pool season. Reached out several times but got no response.

On May 8, I purchased a Scrubo Zoom Automatic Pool Cleaner. Despite following the provided instructions and charging the device overnight, it failed to turn on. I promptly opened a return request but received no response for a week. A return label was only provided after I made a phone call. I shipped the defective item back and requested a replacement. The item was delivered back to the seller four days ago, yet I have not received any further communication. When I called again, I was informed that it would take an additional two weeks to process the return, and only then would a replacement be shipped. This delay means I will not receive the new item until around July 10, which is two months since I placed the order and significantly reduces the usefulness of the purchase during the pool season. The customer service representative I spoke with was unhelpful and indifferent to my concerns. I have now requested a refund and must wait another two weeks for it to be issued for the defective item sold to me. This level of service is unacceptable and must be addressed immediately.

Poolzoom sent out a defective part. The multi-port valve was not damaged in shipping. This was a qc error and got sent out. But poolzoom refuses to do the right thing. They honestly will not even respond. Chris did first, but only because he wanted to blame me. After I sent a video never heard anything. Honestly looks like a knock off brand that they put Hayward sticker on. Do business else.