PoolZoomReviews of poolzoom.com

Response from PoolZoomSep 15, 2026

Thank you for your feedback! We’re glad your order arrived on time and appears to be in good condition. Some items are shipped in their original manufacturer’s packaging to help protect them during transit. We understand your concern about the package contents being visible and appreciate you bringing this to our attention.

Response from PoolZoomAug 17, 2026

Thank you for continuing to choose PoolZoom! We’re glad we can make finding and ordering the pool supplies you need fast and easy. We appreciate the four-star review and your continued business!

Response from PoolZoomAug 17, 2026

Thank you for your feedback. We’re sorry to hear the item wasn’t the right size for your application. If you need help identifying the correct replacement, please reach out to our team at [email protected] and we’ll be happy to assist.

Response from PoolZoomAug 17, 2026

Thank you for the feedback! We’re glad everything else with your experience went well, but we understand how frustrating it can be when instructions aren’t included with a product. We appreciate you bringing this to our attention and will keep this feedback in mind as we continue improving the customer experience.

Response from PoolZoomJun 22, 2026

Thank you for your review. Unfortunately, we are unable to locate your order with the limited information provided. We sincerely apologize for any frustration caused by the delivery delay. If you are still experiencing any issues or would like us to look further into your order, please contact us at [email protected] and our customer service team will be happy to assist you. We appreciate your feedback and your business.

Response from PoolZoomJun 1, 2026

Thank you for your review and for sharing your feedback. We're glad to hear that your order arrived sooner than expected and that the skimmer arrived undamaged despite the condition of the packaging. We apologize that the manufacturer's box was damaged during transit. We understand your concern and appreciate the suggestion regarding additional outer packaging. We are always looking for ways to improve the shipping experience and better protect products while they are in transit. Thank you for choosing PoolZoom and for taking the time to provide your valuable feedback. We hope to serve you again in the future.

Response from PoolZoomMar 24, 2026

Thank you, Robert! We appreciate your feedback and are glad you found us easy to work with. We’re always here if you need anything.