PoolZoomReviews of poolzoom.com

Shipping is TERRIBLE! Estimated to take 10 days to receive a replacement part (small). I could have driven to TX and it would be quicker!

I purchased a Dolphin Nautilus from them and after two weeks it broke. I took video footage and pictures and even though they approved my return they kept $375.00 of the $600 we originally paid for a " restocking " fee several emails and attempts to get my money back providing proof they still refused so finally had to dispute with Amex. bad business ethics and they steal from customers. beware!!

COMPLETE JOKE. ORDERED TESTING CHEMS - MOST WERE ALREADY EXPIRED. RECEIPT ?????????? NO !!! YOU HAVE TO SEND AN EMAIL REQUEST TO THESE MISFITS TO GET A RECEIPT. EVERY ASPECT OF MY PURCHASE WAS A DUMPSTER FIRE....GET YOUR POOL STUFF FROM ~~~~~~~~~~ANYWHERE ELSE~~~~~~~~~~~~~~~ OR YOU WILL REGRET IT.

Ordered from their "sister site" TotalSprinkler. Ordered 4/16 Website indicated "Get it by Sat, April 20th. Order within X hrs X mins." I did Absolutely ZERO contact from the company until I got an email on 4/23 that it had shipped. That was actually just them printing the label and it didn't ship until 4/24. Received 4/26, which is fine except the website said I would get it 5-6 days sooner and that is what I was relying on for installation of the part. I reached out to customer service three times over this span to check on the item and shipping and never got a single reply. NOT WORTH IT to save $30-40 versus other reliable companies that have any amount of customer service.

HORRIBLE EXPERIENCE!!!!!! Ordered a new Hayward Diverter, It was shipped to me 3 days later. great, right? NOOOOOOO. The part was severely damaged and then they made me take photos to prove it wasn't damaged in transport. The part looked like it was run over by a truck.. Zero quality control.. Wait, there's more, so after several attempts to email them to get a response on when a new part would be shipped, I get a notification that I will receive a new part, BUT it is stalled and sitting in a US postal service location in Massachusetts.. You would think they would FedEx the part to me after waiting 8 days.. So now I have no idea when I will receive the part and they cannot be bothered to help me.. PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY! THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH!!!!!!!!!!!!!!!!! I wish I went through Amazon. At least they fix the situation right away... HORRIBLE!

Prompt delivery. My pool guy was able to install this part in less than 10 minutes.

Great service the parts I ordered got here fast Thank you

They had what I needed and got it to me quickly.