BeatbotReviews of beatbot.com

This company Beatbot puts Aiper to shame. The product shipped right on time and was delivered a day early. The Sora 30 is phenomenal. Best robotic vacuum I’ve had. The customer service is excellent. I called and they answered right away with live customer service rep and he immediately took care of me. I will never change from Beatbot robotic vacuums as they are number 1 in my books. Giving them 5 stars out of 5.

This machine is absolutely crazy incredible technology that is the best thing I’ve ever got for my pool. My pool is the easiest it’s ever been to maintain because it keeps the water so clean. Gets fine dirt the Polaris can’t touch. Absolutely top notch professional customer service and warranty claims people. Best I can remember ever dealing with. I could not be more pleased. They make me believe that quality and professionalism are not dead.

My older corded pool cleaner died on me after 3 seasons. The robot worked really well but the cord was always a nuisance to my particular set up. I research for over a week and decided on the Beatbot Aquasense 2 and the iskim and have had them both around two months and they are quite frankly AMAZING!!! I highly recommend this combo for any in-ground pool owner.

The way Beatbot has handled my order has left me feeling seriously misled. I have significant concerns about their business practices and whether their sales information complies with EU consumer protection rules. Their robots may be excellent, but I cannot judge that because mine has never arrived. According to the carrier, Beatbot shipped my order with an incomplete address, despite my order confirmation showing my full, correct address. I have been chasing this almost daily. Beatbot repeatedly promises urgent action and priority handling, yet I still have no robot and receive no meaningful proactive updates. I checked several statements from customer service directly with the carriers and found factual discrepancies. Beatbot has not substantively addressed them. After repeated contradictory explanations and broken promises, I find it increasingly difficult to trust what they tell me. The original shipment is now being returned to the sender by the courier. I expressly authorised an immediate replacement, separately from the compensation discussion. Instead of simply resolving the delivery problem, Beatbot made a replacement conditional on accepting its proposed settlement and giving up further compensation claims. They even chose to cancel the delivery! I have payed, but the won't deliver. Meanwhile, I have incurred additional pool-maintenance expenses, and those costs continue to increase while the robot remains undelivered. There are also problems with the promotional information. A discount code, for this specific product, offered before purchase was rejected at checkout. Only after I contacted customer service did they explain a minimum-spend restriction that was not stated in the promotional email I received. I also encountered inconsistent delivery information across the website, shipping policy and order confirmation. Customer service has failed to provide clear answers. Taken together, this feels deeply deceptive. The issue is no longer just a failed delivery, but how Beatbot communicates, handles complaints and responds when its explanations are challenged. I have submitted a formal complaint to the Italian Competition Authority, AGCM, and am pursuing further steps. The regulatory concerns have been submitted for assessment and have not yet been ruled on. I wanted a robot and a straightforward purchase. Instead, I'm spending weeks investigating shipment problems, challenging inaccurate information and chasing promises that lead nowhere. The customer service has been disgraceful. Based on my experience, I strongly advise caution before ordering directly from Beatbot.

Commandé un Beatbot Sora 70. Si le robot est arrivé très rapidement, le filtre extra fin qui était offert a eu un peu de retard suite à une rupture de stock. J'ai contacté le SAV pour connaître le délai, et la réponse m'est parvenue très rapidement. J'ai eu encore une fois fait appel par mail au SAV, et encore une fois, leur réactivité s'est faite dans les 24 heures. Ainsi par deux fois, j'ai dû faire appel au SAV, et chaque fois j'ai reçu une réponse dans un délai très court. Quand au robot, j'en suis très satisfait, il fait son job à merveille, rien à dire. PS : le filtre ultra fin est arrivé dans les jours qui suivaient, exactement dans le délai que m'avait donné le SAV

Excellent customer service. We had an issue with our unit and they were extremely helpful and responsive, getting us a replacement with no hassle. I would recommend them.

We are so thankful for our Beatbot. As we are now retired, we didn't want to spend a lot of time cleaning our pool... we want to enjoy our pool and of course it's getting harder to do things on our own. The Beatbot has helped us greatly. We were disappointed that it did not clean the entire pool as we had hoped so we decided to return it but the customer service was amazing and so helpful in figuring out ways to make it work better that we ended up keeping it and we are so glad we did. I would recommend Beatbot. In todays world it's hard to find a company that will work with you and help us continuously solve a problem. Thank you Beatbot.

I purchased my Beatbot AquaSense Pro in January 2025. Given the premium price, I was looking for a reliable, high-quality robot and decided to take the plunge. Overall, my experience with the product has been excellent. The pool is consistently cleaned well after a full cycle, and any issues I've experienced have been minor and, in my view, typical of any robotic cleaner that's used regularly. There have been a few occasions where the robot stopped mid-cycle, but this was generally when the pool had a significant build-up of leaves and debris because I hadn't run it as regularly as usual. I've also experienced some initial connectivity issues when changing phones, some difficulties picking up very fine sand, and more recently, after around 18 months of use, a small tear developed in one corner of the filter basket. What has truly set Beatbot apart for me is not the product itself, but the after-sales service and support. In my experience, many companies are quick to sell a product but slow to assist when something goes wrong. Responses can be delayed, and too often businesses look for reasons not to help. Beatbot has been the complete opposite. Every time I've contacted the Beatbot team, which has probably been three or four occasions over the past 18 months, they have responded promptly, professionally, and gone above and beyond to resolve the issue. Most importantly, they've done so without argument and with a genuine focus on customer satisfaction. For example, when my filter basket developed a tear, they not only replaced it free of charge, but also sent an additional spare basket at their own expense, including shipping. On another occasion, when the robot was struggling to pick up very fine sand from soil washed into the pool from the garden, the team worked through troubleshooting with me and then sent a finer filter basket and a clarifying agent, again at no cost. I've dealt with countless companies and service providers throughout my career and personal life, and I can honestly say that Beatbot's after-sales support is among the best I have experienced. It's rare these days to find a company that stands so firmly behind its product and is genuinely committed to looking after its customers long after the sale. For anyone considering a Beatbot, the product has been great, but the customer service has been exceptional. That level of support alone gives me confidence that I made the right investment.