PoolZoomReviews of poolzoom.com

Response from PoolZoomOct 6, 2026

Thank you for your feedback. We’re glad your order arrived quickly, but we’re sorry the item isn’t working. Please email [email protected] with your order number and details about the issue so our team can help with the next steps.

Response from PoolZoomJul 20, 2026

Thank you for your feedback. We're glad to hear you were happy with the product you received. We understand that shipping carriers can make a difference in the overall experience. We use a variety of carriers, including USPS, to help provide the best delivery options depending on the order. We appreciate your comments and hope to have the opportunity to serve you again.

Response from PoolZoomJun 22, 2026

Thank you for your review and for being a repeat customer. We believe we may have located the order you are referring to, but we're not completely certain based on the information provided. Please reach out to our customer service team at [email protected] so we can verify the order details and help get this situation resolved for you as quickly as possible. We appreciate your business and look forward to making this right.

Response from PoolZoomMay 4, 2026

Thank you for your honest feedback. We are glad to hear the return process was easy and that you would use us again. That truly means a lot to us. We are sorry for the confusion around the product images and descriptions. That is not the experience we want for our customers, and we will share this with our team to help improve accuracy and clarity moving forward. If you ever have questions before ordering, our team is always happy to help make sure you are getting exactly what you need.

Response from PoolZoomApr 6, 2026

Thank you for your feedback. We really appreciate you taking the time to share your experience. We are sorry to hear your order did not arrive on time and understand how frustrating that can be. We are also sorry if our emails have felt overwhelming. That is not the experience we want for our customers. You can manage your email preferences or unsubscribe at any time using the link at the bottom of our emails, but we are also happy to help adjust that for you if needed. We appreciate your honest feedback and hope to provide you with a smoother experience moving forward.

Response from PoolZoomFeb 2, 2026

Thank you for your feedback. We’re sorry to hear the O-ring was damaged when the item was unpacked. As we do not manufacture the products we sell, we’re unable to determine whether damage occurred during factory assembly or in transit. That said, once this was brought to our attention, our team worked to notify the manufacturer and request a replacement on your behalf. We understand the inconvenience and appreciate your patience while the replacement is being processed. Please feel free to contact our customer support team directly if you need an update or further assistance.