Joe
The ordering experience was ok
The ordering experience was ok, but searching for the parts I needed they turned out to be wrong and I had to order from somewhere else as it took far too long to ship from pool zoom. I needed the parts right away and sent a message to support to expedite, all they did was send me the ground tracking.
Response from PoolZoomJun 22, 2026
Thank you for your review. This is not the experience we strive to provide for our customers. We understand how frustrating it is to receive parts that do not meet your needs, especially when time is a factor and your project is waiting on them. We also apologize that our response did not meet your expectations when you reached out for assistance. Once an order has shipped, our ability to expedite the package is unfortunately limited, but we understand that simply providing tracking information was not the level of support you were hoping for. We appreciate your feedback, as it helps us identify areas where we can improve both our product search experience and customer service. Thank you for giving us the opportunity to serve you.