PoolZoomReviews of poolzoom.com

O ring on tank was damaged during factory assembly and discovered when unpacked. Pool Zoom notified but waiting on notification of replacement shipment.

Fast Delivery.!!

Shipping was fast. However the plastic nut that secures the power cord to dolphin cleaner cracked upon install. I did not overtighten the nut as it was hand screwed. Can this item be exchanged for the same item? Return policy seems do state that item cannot be returned / exchanged after install.

Quick delivery. Product was as advertised.

I needed the bottom section of the circuitry for my 30 year old Pac Fab (Now Pentair) filter. After determining the part number I found it listed on PoolZoom's website. I called and confirmed it was in stock. They had several of them. As my pool was out of service I needed this in a hurry. I ordered from PoolZoom and was pleasantly surprised it arrived the very next day due to their fast shipping. The people were extremely helpful when speaking in the phone. Their shipping was faster than I expected. I will be using them again for any future pool needs.

I ordered a $90 part for my Maytronics M500 pool cleaner that Poolzoom had in stock despite the 3 weeks delay in shipping at every other pool supplier. The part was shipped 2 days after I ordered it, and I received it one day before estimated delivery date. The part was packaged very securely, it was the original OEM part as advertised, and it was a perfect replacement for the broken part. Poolzoom sent emails for every stage of the order to make me feel secure that things were moving at a good pace. I had no reason to contact them about the order since their automatic emails kept me informed. So I don't understand those negative reviews Poolzoom gets. I was amazed that the price was right, the part was in stock, it was exactly as advertised, it was delivered ahead of schedule, it was a perfect replacement part, and my pool is now crystal clear. All I can say is "Thanks, Poolzoom. I'll be back!"

First item was lost during shipping and took a few days for an actual person to answer my queries but sent another. They did tell me they would expedite shipping but sent the next one via the same slow USPS process. Ultimately took almost three weeks to get a part I needed right now. I won’t use them again.

I would give no stars if I could. Order a specific filter for a job and paid a certain amount for shipping for this product to arrive to us by 8/4. Now they updated the shipping and said that it will not be arriving until 8/13. The shipping company said they didn’t even give release the item to them until the 31st of July and that it was never going to be possible to deliver it in that time span and they want to give us the run around about getting a refund. Saying we have to eat the cost for shipping the filter when the expedited shipping timeline was not even going to be met. In addition told us we have to call the shipping company to refuse delivery and the shipping company is telling us we have to call pool zoom to cancel the order in order to do that. So we just keep going in circles. Purchase else where …