PoolsupplyworldReviews of poolsupplyworld.com

BAD EXPERIENCE. I ordered a filter on April 8th. I paid $35 extra for 2nd day-air. It was due to arrive in April 12. Then on April 12th, the day it was suppose to arrive, i got an a-mail asking me to 'verify' the amount of my purchase. It hadn't even been sent out yet. Pool Supply World said they were going to credit me back the $35 for 2nd day air. How generous of them! I wouldn't have ordered from them in the first place if they didn't offer the option of 2nd day air, and an April 12th delivery. On April 12th I ended up spending literally a half hour on the phone with Pool Supply World, most of it on hold, all supposedly to 'verify' my order. After a half hour the rep said I didn't have to wait on the phone anymore, that she would contact me after the order was 'verified'. No one got back to me, no e-mail, no phone call. I e-mailed THEM back today (April 13th, a day AFTER it was supposed to have already arrived), and asked if my order was on the way. They responded that I needed to VERIFY my order AGAIN. It STILL hasn't been sent out. This service is so comedically bad it almost feels like I am on a TV show, like someone is going to pop out and yell, "HA!, we just wanted to see how you'd react."

I was a FIRST time customer in order a pack of 4 pool filters for my pool. The order came in and it was the incorrect size filter which is totally my fault. I asked to return these and I will reorder once I can find a number on my larger filter. Not only were they rude but is charging me a 15% restocking fee! You've got to be kidding. I told the customer service rep that I never opened the box, because I could tell by the size of the box these were not the right filter. She said that's our policy and we charge this to everyone who has a return. I can say this is the LAST time I will ever order from this company again. Evidentially they do not want repeat business and does not know the meaning of "customer" satisfaction!

I have contacted them about a spa pump. I provided all technical info and asked if the pump I was looking at was a correct replacement or if I needed something different. I received a poorly put together cut-and-paste response from "Trevor". It was clear that at no point was my email read, nor were they going to be answering any questions. I emailed them again asking if they would address my questions and I have received no contact in the last few weeks. Turns out I found the pump I needed (the model I was looking at) at a better price somewhere else. This company is a waste of time!. I will be spending my money with a company who values my business, which this one CLEARLY does not.

I was very apprehensive after seeing the reviews but, I ordered on Monday and it arrived on Tuesday. I was shocked yet excited at the same time. Pool supply world also saved me about $150 from a regular pool store. I will be ordering from pool supply world again

I purchase scones wallsprings for my pool on 9-26-16, and was promised it would have been delivered the next business day. After checking to get a tracking #, and making several calls and promised it would be sent next day, next day next day...now here we are, October 4,2016 and still couldn't provide a tracking number. I advised that will cancel order, and was told I have to wait until I subsequently received the actual merchandise, and there would be a 15% charge, even though I

When my order did not arrive after 10 days, I tracked it and realized it went to the incorrect place. After contacting them, it took the agent quite some time (and a couple of calls) to finally determine my order went to their office in Phoenix. I was told they were unable to find it, and that a replacement would be sent within 2 days. Well, nothing ever came, and there was no tracking at all, with no record of a replacement order. I AGAIN had to contact them, and the replacement was never sent. After yet another contact, they finally had an employee who lives in my neighborhood personally bring the parts to my home and leave them on the porch - I told them time and time again that I was really in need and counting on this replacement part (pop-up cleaning heads), but that didn't seem to matter, and while they promised they would do 'something' to make this fiasco up to me, they ultimately did nothing for me. Extremely pathetic and inexcusable - NOT happy and will never use them again.

Man, I wish I read the reviews on this site prior to ordering from this company. They have sent me the wrong filter twice. Took me days to get a hold of them to return the filter the first time. Then several more days to send the replacement filter. Then then sent the exact wrong filter again. I ordered from them May 23, 50 days ago, and have still not received the correct filter or refund. They have ignored my emails and phone messages. Filing report with FTC and BBB today. DO NOT USE THIS COMPANY!

I purchased a Hayward filter for $253.00. It didn't work properly right out of the box. In addition, it was missing the tool that loosens the filter housing. Their response was to contact Hayward directly I have filed a complaint with the FTC Consumer Protection Agency