PoolsupplyworldReviews of poolsupplyworld.com

After waiting 8 days for an order that was supposed to be shipped 2-5 days, I was told it's on back order. It would take another 3-5 days to get a response from the warehouse to know when the order would be available. I said to just give me a refund. Again 3-5 days to confirm the cancellation and 5-8 days to actually get a refund. In the mean time i ordered the same part from "poolsupplymall" I have already received the part and it's installed in my pool, and was $8 less. Still waiting for a refund from poolsupplyworld. What a joke, they should close shop.

purchased pool chemicals from them. chemicals bady out of date and didn't work. called and chatted several times and was usually disconnected. one manager tried to talk me into using the chemicals inconsistent with the manufacturers explicit directions and got angry when i wouldn't agree to do that. bad, bad, bad. dangerous people to deal iwith. rated them one as there is no zero rating.

Ordered the wrong size on a filter bag and its been 5 days and I am still waiting for a return slip . I said I will ship it back and was told no I have to wait for a return label and they will charge me $10 for return shipping and a 15% restocking fee so after their ridiculous fees my $20 dollar purchase will only receive a $5 refund if that . I responded that I can ship it back for a lot less and track the return also because her idiotic response was they have to order the return label so they can track it . She recommended I sell it on Ebay . I was floored and told her the customer service and business practices are horrible and no wonder there prices are lower because dont ever expect to return anything without them ridiculously charging over the top fees and get the item back . What a Scam !!

Purchased a Salt Cell with 3 year warranty. Item failed so the manufacture had me jump through hoops to get covered. After all that the manufacture no longer has these units available for warranty replacements. Pool Supply World still offers the item for sale on their site, has them in stock and is still advertising a 3 year warranty "FALSE". I contacted the VP at PSW and she assured me she would work something out with me. All I wanted was a 50% discount on a different replacement cell and she said she thought she could make that happen. 4 weeks later I have contacted her by email and phone numerous times with no response. She just lied to get me off the phone. I have been without my salt cell for 4 months now... Don’t do business with these people!

I Purchased a Salt Cell t-15 with a 3 year warranty from Pool Supply on Ebay. After 2 years cell stops working. I contacted Pool Supply, they tell me to contact the manufacture "CompuPool". CompuPool sends me a form requiring pictures and pool chemistry print-outs verifying salt reading. After completing form as requested I receive an email stating I have been approved for a warranty replacement. After 2 weeks of waiting I email CompuPool and I'm told that the unit is on back order with no ETA. I emailed back and asked if it could be a year and they responded they have no Idea when it will be available. So I contact Pool Supply and they said The warranty is handled by CompuPool. What csutomer service by both.

I tied to order by phone, you are on hold forever. I then tried to order by chat. HELLO NOBODY home on chat. After placing the order online they sent an email and told me to call them to verify. Once again I tried twice to call and was placed on hold for so long I fell asleep. I will never order from these people again.

Purchased a $280 motor block for my Polaris 9300 robotic cleaner from Pool Supply World. One of the wheel motors stopped working 3 1/2 months after the one year warranty expired. Pool Supply World's best offering of help was a $10 discount if I purchased another motor block from them. I think I'll pass on their generous offer.

Great prices and excellant serevice. I had a problem and it was dealt with quickly and professionaly.