PoolsupplyworldReviews of poolsupplyworld.com

This place is a SCAM! DO NOT Order from Then. They take your money and do not ship anything! They do not reply to emails and disconnect the call if you try to call them.

DO NOT ORDER FROM THIS COMPANY THEY ARE A RIP OFF NEVER RETURN CALLS OR EMAILS. THE RMA DEPARTMENT NEVER GETS BACK WITH CUSTOMER AND THEY CHARGE YOU BUT DO NOT SHIP YOU YOUR PRODUCT.

Lousy customer service, won't respond to messages, will not give me information about an order that has already been charged to my credit card! When I tried calling at three different times today, I was hung up on before reaching customer service! Their motto, "Pool Supplies Fast," is a joke.

terrible... after ordering, waited a few days and no update... so email and phone calls receive no response.... finally waited 30min w/ online chat and finally connected. the product was order 5 days ago, and still not shipped and don't know when they will shipped

Ordered a booster pump for older pool the next day I called to cancel order as we decided to replace complete pump package. They would not cancel pump arrived and I called to return unopened package was on hold for 1 hour finally talked to person she said she would forward request to return department I would hear within 48 hours and I could be charged restocking fee and shipping. I have not heard from them after 48 hours. I will not ever order anything from them again.

Spoke to a rep.and they decided to send me to an email which no one replied to.Its been about a week since I spoke with them,customer service also lied and charged me more for a pool I have already that they said was not in stock anymore.But yet we got the same One.Never again will I purchase from you guys.

Horrible communication and misleading information. Claimed product was in stock so I ordered it. After 4 days and two phone calls there was still zero communication, not even an order confirmation email. However, credit was charged. On the 4th day I was told that the item was not in stock and it would be a couple business days before it could ship out. Evidently, I have become spoiled to good customer service and fast shipping. If that is what you are looking for, this is not the place. Cliff C

Sent me a Hayward pool part that was not the same part as advertised on the site. They told me I could not return the part, I said I wanted to talk with a supervisor, the rep told me they were busy but would call me back. They never called back. False advertising and will never do business with Pool Supply World again. This is the first time I have ever written a review on an Ecommerce business.