PoolsupplyworldReviews of poolsupplyworld.com

I wasn’t sure about this place but My husband said they seemed good so we ordered a pool from them. A couple days later he got a conformation email, and we were then suspiciously sent a “free” pool cleaner. I used quotes because if I can’t get my $800 refund for the pool I ordered and I never get the pool we ordered than we basically payed $800 for some dumb pool cleaner we didn’t want and we don’t even have a pool to clean. Anyway emailed them two days ago expressing my concerns and attached my info and order number, literally couldn’t have made it any easier for them. Still no reply. I’ve called them numerous people times, the first time wasn’t even their company that answered it was a list of spam services. Me and my husband continue to call and cannot get through with ANYONE! I’m not going to give up but at this point we’re just going to have to come to terms with the fact that we were robbed of $800 from a fugasi bulls$&t company. They don’t even deserve one star at this point. I’d give them negative stars if I could. Robbery of money time at this point. And from what I’ve read recently we’re not the only ones and that’s what’s really upsetting.

Ordered a sand pump on 4/3.Product hasn’t shipped no update on even if it well I’ve tried calling no one answers the phone I’ve tried emailing no one emails that I’ve tried chatting doesn’t even connect you to a chat. This is a scam do not order from them shame on this company for taking money from innocent hard-working people? I want my money back!

Same as others here. I ordered a pool on the 25th of April. They have since disconnected their phone line and they don't reply to emails. Ridiculous, just say you don't have it and give my money back. The kicker is that they had this "free gift" that they sent right away so it makes it look like they did ship part of your order.

I purchased a salt cell and it failed well within the warrantee period. I called and emailed them and got through. They were indecisive of what they were going to do and kept stringing me on ond on. The warrantee said "Two Year Full Replacement Warrantee" I have never received any communication from them after my first getting through. They keep saying they will call...What can I say.. I will remove this reveiw after they replace my salt cell.

Horrible place! Received the wrong pool pump twice! Buyers Beware! Go somewhere else!

I ordered a pool on April 27th. Received the free vacuum yesterday pool has not shipped! Tried calling 1-800-772-0467 which is the number listed on their site. It is not pool supply world! Tried to get through chat won't even connect. No response to email. This company is a scam! They have almost $1000 of my money either refund money and do an rma for the vacuum or deliver my pool!

I’ve ordered from them several times in the past and have not had an issue. Competitive prices which is why I went back to them. I ordered from them again this year and was charged and never received the item. I’ve emailed several times, waited on hold for over an hour in their chat area. I’ve called and get disconnected each time. I would have given 1 star if I had not had the successful orders in the past. However, I will never order from them again. 5/9/20 update - it’s been nearly a month and still no item nor reply to several emails and calls. I have disputed the charge with my bank and I would recommend the same for those who have also been charged. I’ve also submitted a review on Better Business Bureau which I also recommend.

We ordered a pool on April 27th, received an order confirmation and they took payment. When we hadn't had any shipping information after three days we reached out for an update and got an automated reply stating they would respond in 72 hours. So May 4th I sat on the computer for 2 1/2 hours waiting to talk to someone on their live chat to be told they had made an error, the pool I had ordered was out of stock and they would return my $1000 in 5-7 business days! So a week after I made the order nobody had contacted us to tell us they didn't even have the item and no I have to wait a further week to get my money back! Its eight business days since I was told I would receive a refund, spent an hour on their online chat waiting to talk to someone to be told they hadn't processed the refund as they had to confirm my item hadn't shipped!!! They cancelled the order so how the heck could it have shipped!!! 😯 I am absolutely disgusted and will be reporting them to the Better Business Bureau!I will NEVER do business with this firm again!